Tag: servicenowdeveloper

After our engaging participation last week at GoTech World 2023, we're eager to share a simple but powerful reflection. The event was more than just a showcase for us; it was an opportunity to express our passion for ServiceNow, connect with amazing individuals, and gather valuable insights. The event featured diverse brands, stages, and speakers, creating a vibrant atmosphere that our team thoroughly enjoyed. 

Three Key Takeaways: 

1. ServiceNow in Romania

Some visitors were not aware of any ServiceNow presence in Romania. We are very happy to inform all Romanian customers that Devhd is a Premier ServiceNow Partner, ready to support projects in Romania & beyond, covering the complete cycle of adopting the NOW platform and its powerful capabilities. As a boutique partner focusing exclusively on ServiceNow solutions, we ensure each project receives the personalized attention it deserves.  

2. ServiceNow Beyond Ticketing

We have noticed that a lot of people still perceive ServiceNow as merely an IT ticketing tool. Let us clear that up – it is way more than that. It offers a wide range of capabilities that go beyond just managing help desk tickets. It is a platform for transforming the way businesses work, using simple tools to build powerful solutions. ServiceNow is the intelligent platform for end-to-end digital transformation, with a powerful focus on digital process automation. The beauty lies in its low-code, no-code capabilities, allowing the creation of various workflows that extend far beyond ticketing.  

3. The NOW Platform Roadmap and Capabilities Map

A visual roadmap illustrates how ServiceNow's capabilities have evolved over the years, dispelling the initial notion of a ticketing system.  Its versatility makes it suitable for virtually any workflow in any industry. The powerful set of solutions includes IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Workflows, Asset Management, App Engine, Automation Engine, Strategic Portfolio Management (SPM), Security Operations (SecOps), and many more, all built on the Now Platform. Here you can discover all ServiceNow products.   

Screenshot 2023 11 16 at 15.17.26

With all these capabilities, ServiceNow can help maximize the value of existing investments, reduce costs, make impactful improvements in core business processes, and drive growth. It can also help organizations align their IT goals with their business objectives, which can lead to better decision-making and increased productivity. 

Here is a map with all ServiceNow capabilities: 

ServiceNow - Full Capability Map

Moreover, the ServiceNow platform is highly customizable, allowing businesses to tailor it to their unique needs. We, at Devhd, can help you create custom workflows, automate tasks, and seamlessly integrate these solutions with legacy tools and other systems. 

Devhd: Your trusted Premier ServiceNow Partner   

 You can rely on Devhd, as your trusted advisor for your ServiceNow journey. Founded in Romania in 2016, we are a pure-play ServiceNow professional services company, specializing in delivering practical and sustainable digital workflow solutions to enterprises.    

As a ServiceNow Partner covering all three specializations – Resale, Consulting & Implementation, and Build – we provide our customers with end-to-end services, including ServiceNow licensing acquisition, technical architecture & governance, consulting & implementation services, training, support & maintenance, integrations & automatization, and custom app development published on the ServiceNow store. 

 Devhd's partnership with ServiceNow is not about offering services; it is about delivering transformative solutions and real business benefits to our customers. Our dedicated team of over 20 certified ServiceNow specialists is ready to guide your organization through the complexities of digital transformation. With offices in both Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions to a diverse clientele. We have received a 4.65/5 CSAT (Customer Satisfaction) rating from both local and international enterprises.   

GoTech World  

GoTech World, the largest IT & Digital expo conference in Central and Eastern Europe, drew over 13,800 visitors in this edition. Over the course of two days, attendees immersed themselves in the landscape of innovation and digitalization, dedicated to the regional business community. The event hosted more than 100 partner companies, showcasing their solutions. Simultaneously, across 11 stages, renowned international and local speakers shared their perspectives on the technologies of the future. 

Devhd at GoTech World 2023

GoTech World 2023: A Grateful Recap 

In conclusion, GoTech World 2023 provided Devhd with an incredible opportunity to showcase our passion and expertise for ServiceNow solutions. We are grateful to all who visited our booth, our dedicated team, and the entire GoTech community. 

Devhd is here to ensure you make the most out of the ServiceNow platform. We guide you in leveraging the intelligence, capabilities, and efficiency that ServiceNow offers. For more information, do not hesitate to reach out to us at contact@dev-hd.com.  

Devhd team at GoTech World 2023
Devhd team at GoTech World 2023

 

Meet Vlad, one of our energetic and skilled ServiceNow Technical Consultants at Devhd! With four years of experience in the ServiceNow environment, he gained functional knowledge and hands-on experience in IT Service Management (ITSM) frameworks right after graduating from university. Vlad's enthusiasm and desire to learn make him a valuable member of our team.

Vlad's primary responsibility is to develop service maintenance applications and tools that assist our clients in optimizing their services and streamlining their processes. He offers support in various IT Service Management projects, using his complex problem-solving capabilities from both operational and technical perspectives. Vlad successfully managed medium-scale projects, including CMDB integrations, Workspace implementations, and Application Portfolio Management (APM) implementations. These projects involved the maintenance of business applications and led to the reduction of request lists and costs for several of our valued customers.

Vlad’s Super-Now-Powers are best reflected in his energy, versatility, and willingness to take on new challenges. He is committed to constant learning and is known for his effective communication and perseverance. As Vlad wisely puts it, "Mens sana in corpore sano", reminding us that a healthy mind resides in a healthy body. This principle guides his approach to work and life.

Outside of work, Vlad is a sports enthusiast. He enjoys playing football, volleyball, and hitting the gym. He's also a fan of social interactions and often spends time with friends, either going out or gaming together. Vlad loves sports, including snowboarding, and has a passion for traveling and experiencing different cultures.

At Devhd, we appreciate Vlad's dedication and his commitment to growth. We look forward to continuing to work together and provide top-quality service to our clients.

Meet Dragos, one of our ambitious ServiceNow Developers at Devhd! With a solid educational background from the Military Technical Academy and over 10 years of experience in IT networking, he got into his ServiceNow journey four years ago. Dragos’s commitment to tackling diverse challenges, combined with meticulous problem-solving skills, makes him a valuable member of our team. 

Dragos’s primary responsibilities involve configuring, developing, enhancing, and troubleshooting the ServiceNow Platform for our valued customers. He has worked on several significant projects, including Vulnerability Projects and multiple ETL Data Integration projects. Additionally, he proactively improved the Easy Data Import process for one of our customers showcasing his continuous improvement mindset. 

Dragos also plays an important client-facing role, serving as a key point of contact for one of our customers, and working closely with the business to tailor solutions according to customer needs.  

His Super-Now-Powers are best reflected in his determination, the ability to persevere even when faced with challenges, and a contagious sense of optimism. In his own words: "When I set my mind to something, I relentlessly pursue it until I make it happen. Ambition is at the core of who I am. Whether it's conquering a new skill, reaching ambitious goals, or making a difference in the world, my determination sets me apart.” 

Beyond the tech world, Dragos speaks through music as a DJ. He enjoys exploring different genres and sounds, constantly searching for new music and hidden gems. In addition, he’s actively involved in various sports, promoting a healthy lifestyle, and cherishing moments with friends. Connecting with nature through outdoor adventures is another way he enjoys spending his free time.  

His curiosity extends into scientific subjects like biology, astronomy, and technology. Moreover, Dragos enjoys Japanese manga and anime, appreciating their distinctive storytelling and visual appeal. 

At Devhd, we are fortunate to have Dragos as a dedicated member of our team. He is an individual who believes in the power of passion, resilience, and continuous self-improvement. His determination and contagious sense of optimism positively contribute to our projects and customer satisfaction. Together, we aim to continue delivering top-quality service and exceeding customer expectations.