Tag: devhd

Enterprise Service Management (ESM) is a strategic approach that extends the principles and practices of IT Service Management (ITSM) beyond the IT department to other departments within an organization, such as Human Resources, Finance, and Facilities Management. ESM aims to improve efficiency, streamline service delivery, and enhance overall customer satisfaction by applying a unified service management framework across the entire organization. 

This approach leverages technology and best practices developed in ITSM, like service catalogs and incident management, to standardize and automate processes in various departments. By doing so, ESM facilitates better interdepartmental communication, fosters a culture of collaboration, and drives organizational agility and innovation.

The history of enterprise service management

The history of Enterprise Service Management (ESM) can be outlined in the following key points:

  • Origins in Service Fields: Services in various forms, such as legal, transportation, cleaning, and government services, have been around for centuries. These services have long utilized the concept of leveraging additional resources for specialized tasks.
  • Emergence of IT Services: Information Technology (IT) services, in contrast, have a much shorter history. The term “information technology” was first used in 1978, marking the differentiation of IT jobs from traditional computing roles. This era saw the application of computing to business processes, necessitating specialists to develop, adapt, and maintain hardware and software for business support.
  • Formalization with ITIL: The IT Service Desk received formal recognition with the advent of the Information Technology Infrastructure Library (ITIL) guidelines at the end of the 1980s. ITIL led to the rise of IT Service Management (ITSM), establishing best practices for the types of services provided by IT departments.
  • Evolution into ESM: Over the years, ITSM evolved into a more general category of “service management,” applying its principles beyond IT to other departments and areas. This broader application of service management principles proved valuable in managing data and resources adaptable to various parts of an organization.
  • Realization and Integration of ESM: Enterprise Service Management, as known today, emerged at the intersection where employees, customers, and managers realized the benefits of service management for the company and its service delivery. The integration of Enterprise Application Integration (EAI) with service management marked a significant advancement in this field​.

These points highlight the transition from specialized IT services to a more inclusive approach in service management, leading to the current state of ESM.

Like many information technology initiatives, enterprise service management gained higher popularity during the COVID-19 crisis. When employees started to work from home, thanks to ESM, companies could quickly restore access to services that were previously provided offline.

ITSM versus ESM

ITSM and ESM are two closely related disciplines.

ITSM is a collection of processes and policies that enable organizations to design, implement, manage, and improve customer IT services. By IT services, we mean all the valuable tasks that the IT department fulfills for the rest of the company, starting from password reset to migrating data to the cloud. The most popular ITSM framework is ITIL–the information technology infrastructure library.

ESM strives to adapt the best from ITSM to the service delivery practices in other business units.

How does digitalization help with enterprise service management?

Digitalization significantly enhances Enterprise Service Management (ESM) in several ways:

  • Automation of Processes: Digital tools automate routine tasks across various departments, reducing manual effort and minimizing errors. This leads to more efficient service delivery.
  • Improved Data Management: Digitalization enables better data collection, storage, and analysis. With comprehensive data analytics, organizations can make informed decisions and identify areas for improvement in their services.
  • Enhanced Customer Experience: Digital platforms provide more accessible and user-friendly interfaces for internal and external customers, improving their experience and satisfaction.
  • Integration of Services: Digitalization allows for the integration of various departmental services into a single, unified platform, facilitating easier access to services and information for employees.
  • Scalability and Flexibility: Digital solutions offer scalability and flexibility, allowing organizations to easily adapt to changing needs and scale their services up or down as required.
  • Real-Time Monitoring and Reporting: Digital tools enable real-time monitoring of services and instant reporting, helping in the quick resolution of issues and continuous service improvement.
  • Cost Reduction: By streamlining processes and reducing the need for manual interventions, digitalization can lead to significant cost savings.
  • Supports Remote Work: In today's increasingly remote work environment, digital ESM tools ensure that employees can access services and support regardless of their location.

Digitalization in ESM leads to more efficient, scalable, and user-friendly service management, driving overall organizational efficiency and effectiveness.

Advantages of ServiceNow for enterprise service management?

ServiceNow, a leading platform for enterprise service management (ESM), offers several advantages that make it a popular choice for organizations looking to streamline their service management processes. Here are some key benefits:

  • Unified Platform: ServiceNow provides a single, integrated platform for managing all enterprise services, including IT, HR, facilities, and more. This centralization simplifies service management and improves user experience.
  • Customization and Flexibility: The platform is highly customizable, allowing organizations to tailor it to their specific needs. This flexibility ensures that it can adapt to various business processes and requirements.
  • Automation of Workflow: ServiceNow automates complex workflows, reducing manual effort and increasing efficiency. Automation helps in faster resolution of issues and streamlines service delivery across departments.
  • Improved Efficiency and Productivity: By automating routine tasks and integrating various service management functions, ServiceNow enhances overall operational efficiency and employee productivity.
  • Data Analysis and Reporting: ServiceNow offers robust data analytics and reporting features, enabling organizations to gain insights into their operations, identify bottlenecks, and make data-driven decisions.
  • Enhanced User Experience: The platform provides a user-friendly interface and self-service portals, making it easier for employees to request services and find information, which enhances overall user satisfaction.
  • Scalability: ServiceNow is designed to scale with the growth of an organization, supporting an increasing number of users and services without compromising performance.
  • Compliance and Security: The platform includes features that help maintain compliance with various regulations and standards. It also offers robust security features to protect sensitive data.
  • Integration Capabilities: ServiceNow can integrate with various existing systems and applications within an organization, ensuring seamless data flow and service management across different platforms.
  • Cloud-Based Solution: Being a cloud-based platform, ServiceNow ensures availability and accessibility from anywhere, which is essential for supporting remote and distributed workforces.

In essence, ServiceNow enhances the efficiency and effectiveness of enterprise service management through automation, integration, customization, and a focus on user experience.

One platform for all departments

How to digitize your enterprise service management?

Digitizing your enterprise service management involves several key steps:

  • Assess Current Processes: Understand your current service management processes across departments. Identify areas that need improvement or could benefit from digitalization.
  • Set Clear Objectives: Define clear goals for what you want to achieve with digitalization, such as improved efficiency, better customer experience, or cost reduction.
  • Choose the Right Tools: Select digital tools and platforms that align with your objectives. Consider platforms like ServiceNow, which offer comprehensive solutions for enterprise service management.
  • Integrate Systems: Ensure that your chosen digital tools can integrate with existing systems to allow seamless data flow and service management.
  • Train Your Team: Train employees on the new digital tools and processes. Effective training ensures a smoother transition and better adoption of the new system.
  • Implement in Phases: Roll out the digitalization in phases. Start with one department or process, evaluate the outcomes, and then expand to others.
  • Monitor and Adapt: Continuously monitor the performance of the digitalized processes. Be ready to adapt and make changes based on feedback and evolving business needs.
  • Ensure Data Security: Prioritize data security and compliance, especially when handling sensitive employee and customer data.
  • Foster a Digital Culture: Encourage a culture that embraces digital transformation. This includes promoting digital literacy and a mindset open to change and innovation.
  • Evaluate and Improve: Regularly evaluate the impact of digitalization on your service management and make improvements as necessary. This helps in keeping the digital transformation aligned with business goals.

Enterprise service management techniques

Enterprise Service Management (ESM) encompasses a variety of techniques aimed at improving service delivery and management across an organization. These techniques are often derived from IT Service Management (ITSM) principles but are applied more broadly. Here are some key ESM techniques:

  • Service Catalog Management: Developing a comprehensive service catalog that lists all available services, making it easy for users to find and request the services they need.
  • Incident Management: Implementing processes for quickly and efficiently resolving service disruptions or incidents, ensuring minimal impact on business operations.
  • Problem Management: Identifying and addressing the root causes of incidents to prevent future occurrences.
  • Change Management: Managing changes to services or processes in a controlled manner to minimize risk and disruption.
  • Request Fulfillment: Streamlining the process of handling service requests, from simple user queries to complex service provisions.
  • Service Level Management: Establishing and maintaining service levels to ensure that services are delivered in line with agreed-upon standards and expectations.
  • Knowledge Management: Creating, sharing, using, and managing the knowledge and information within the organization to improve decision-making and service delivery.
  • Configuration Management: Maintaining information about configuration items required to deliver services, including their relationships.
  • Asset Management: Managing IT and non-IT assets to ensure they are properly utilized and maintained throughout their lifecycle.
  • Continuous Improvement: Regularly reviewing and improving services and processes based on feedback and performance data.
  • User Experience Design: Focusing on the user experience to ensure that services are intuitive, accessible, and meet user needs.
  • Workflow Automation: Automating routine tasks and workflows to improve efficiency and reduce manual errors.

Enterprise Service Management (ESM) represents a transformative approach that extends the disciplined, efficient methodologies of IT Service Management to various other departments within an organization. 

By leveraging technology, particularly digitalization, ESM streamlines processes, enhances customer and employee experiences, and fosters a more collaborative and efficient organizational culture. The integration of platforms like ServiceNow further empowers this transformation, offering comprehensive, customizable solutions. As organizations continue to adapt to a rapidly changing business environment, ESM stands as a pivotal strategy for achieving greater operational agility, efficiency, and sustained business growth.

Having explored the transformative potential of Enterprise Service Management and the advantages offered by ServiceNow, you might be eager to learn more. Want to discover how ServiceNow ESM can streamline service delivery throughout your organization? Reach out to us at contact@dev-hd.com.

Bucharest, Romania, January, 2024

Iconica unites ServiceNow boutiques for unmatched expertise & innovation to offer customers top solutions & apps under one roof 

We are thrilled to announce that Devhd is now a partner of the newly founded iconica, the first and only exclusive alliance of ServiceNow boutiques. It is co-founded by Michel Regueiro and Thomas Gouy, both ServiceNow veterans and serial entrepreneurs. 

Headquartered in Geneva, Switzerland, with expansive coverage across EMEA, iconica starts in 2024 with 9 founder members, including Devhd from Romania. This exclusive network consists of over 300 certified consultants, including 5 certified Master/Technical Architects, collectively offering unparalleled expertise in the ServiceNow platform. 

Devhd aligns seamlessly with the shared values and vision of the alliance. Iconica addresses the growing need for specialized partners in the ServiceNow ecosystem while making it easier to find these experts. The alliance seeks to bridge the gap and unite and empower boutique ServiceNow partners for extraordinary impact and collective success. 

Michel Regueiro, reflecting on the alliance’s inception, stated, “Our vision for iconica is to forge an exclusive network that mirrors the uniqueness and high-quality service synonymous with boutique hotels. Each member brings a distinct flair to our collective, enhancing our ability to offer comprehensive workflow solutions for ServiceNow customers.” 

Devhd is excited to contribute its unique capabilities to this alliance, joining the other 8 founding members: Aloha Clouds (Spain), Atomx Systems (France), Convevo (Portugal, Netherlands), Digital Clarity (United Kingdom), DM Technology (France, Morocco), Exccon (Germany), Teiva Systems (Ukraine, Germany, USA) and Yawize (France, Senegal). 

iconica’s portfolio boasts deep expertise across various ServiceNow products, including ITOM, CSM, HRSD, App Engine, SPM, and more. The alliance also offers unique packaged solutions like the SAP modernization strategies, AI enablement programs, DORA financial framework, and streamlined Managed Services. 

Looking forward, iconica aims to significantly expand its alliance by 2024, growing to 40 members and representing over 1000 consultants across EMEA, USA, and APAC. A key focus is to become tech-enabled, innovating with a commitment to customer success by developing an online solution that enhances customer experiences and outcomes. 

“The focus on customer advocacy is central to our mission,” Thomas Gouy explained. “Our goal is to innovate and transform the customer experience, ensuring the highest level of satisfaction and success in their ServiceNow journey.” 

At Devhd, we are proud to become part of iconica, the pioneering alliance that is poised to redefine the ServiceNow partnership landscape with its unique blend of expertise, innovation, and ambition. By fostering collaboration and knowledge sharing among its members, iconica not only offers comprehensive solutions for customers but also cultivates a community of growth and excellence within the ServiceNow ecosystem.  

"The opportunity of being a founding member in this innovative network is motivating for us at Devhd. We believe that this alliance opens new horizons, enhancing the quality and delivery capacity of our ServiceNow projects, ultimately bringing unparalleled value to our customers." states Adrian Herdan, Founder and CEO at Devhd. 

For more information about iconica and its offerings, please visit www.iconica.co or contact us at contact@dev-hd.com.  

The world runs on apps, and the business world is no exception. Unfortunately, the traditional app development processes businesses have depended on in the past may no longer be effective. Building software solutions from the ground up takes time—months, or even years, of planning, designing, testing, and deploying. And when your organization needs solutions fast, waiting on overburdened developers may not be an option.

This is why so many businesses are turning to low-code development.

Enterprise low-code application platforms (LCAPs) have emerged as a pivotal technology in the modern business landscape. These platforms enable organizations to develop and deploy custom applications with minimal coding, dramatically reducing the time and technical expertise required for software development. LCAPs are particularly valuable in enterprise settings where the need for agile, efficient, and cost-effective software solutions is increasingly paramount.

In this introduction, we delve into the core aspects of enterprise low-code application platforms, exploring their significance, functionality, and impact on businesses. We will examine how these platforms empower companies to meet the evolving demands of digital transformation, streamline operations, and foster innovation without the need for extensive coding or technical resources.

What are enterprise low-code application platforms?

Enterprise Low-Code Application Platforms (LCAPs) are tools designed to simplify and expedite the process of application development for businesses. They offer several key features:

  • Minimal Coding Requirement: LCAPs allow users to create applications using graphical user interfaces and configuration instead of extensive coding. This makes app development more accessible to people with limited coding skills.
  • Rapid Development and Deployment: These platforms significantly reduce the development time, enabling businesses to launch applications much faster compared to traditional development methods.
  • High Customizability: Despite the low-code approach, these platforms offer a high degree of customization, allowing businesses to tailor applications to their specific needs.
  • Scalability: LCAPs are built to support scalable application development, ensuring that the applications can grow alongside the business.
  • Integration Capabilities: They often include features for easy integration with other systems and databases, which is crucial for enterprises with existing IT infrastructure.
  • Enhanced Collaboration: These platforms facilitate better collaboration between business stakeholders and IT departments, bridging the gap between technical and non-technical team members.
  • Cost-Effectiveness: By reducing the need for specialized coding skills and cutting down on development time, LCAPs can be more cost-effective than traditional development approaches.
  • Governance and Compliance: Enterprise LCAPs often include tools for governance, compliance, and security, ensuring that applications meet regulatory standards and business policies.

Overall, enterprise low-code application platforms enable businesses to rapidly develop and deploy applications that are customizable, scalable, and integrated with existing systems, while ensuring governance and cost-effectiveness.

The evolution of enterprise low-code application platforms

The evolution of Enterprise Low-Code Application Platforms (LCAPs) has been a transformative journey, reflecting broader changes in the technology landscape and business needs. Here's an overview of this progression:

  • Early Stages - Pre-Low-Code Era: Before the advent of low-code platforms, traditional software development required extensive coding knowledge. This process was time-consuming and resource-intensive, making it challenging for businesses to quickly adapt to market changes or innovate efficiently.
  • Rise of Rapid Application Development (RAD) Tools: RAD tools emerged as a precursor to low-code platforms. These tools aimed to speed up software development but still required significant coding. They laid the groundwork for visual programming and iterative development.
  • Introduction of Low-Code Platforms: The concept of low-code development started to take shape in the early 2000s. These platforms focused on reducing the amount of hand-coding required, enabling faster and more accessible application development.
  • Expansion in Enterprise Sector: Initially, low-code platforms were more popular in small to medium-sized businesses. However, as the platforms matured, they started to gain traction in larger enterprises. This shift was driven by the need for rapid digital transformation and the increasing complexity of IT systems.
  • Increased Focus on User Experience (UX) and Integration: As the platforms evolved, there was a greater emphasis on improving the user experience and the ability to integrate with a wide range of systems and data sources. This made LCAPs more versatile and powerful.
  • Adoption of AI and Machine Learning: Recent advancements have seen the integration of artificial intelligence and machine learning capabilities into low-code platforms. This allows for more intelligent and automated features, like predictive analytics and enhanced decision-making support.
  • Emphasis on Collaboration and Governance: Modern LCAPs emphasize collaborative features that enable multiple stakeholders, including those without technical backgrounds, to participate in the application development process. Additionally, there is a stronger focus on governance, security, and compliance features to meet enterprise standards.
  • Cloud-Native and Microservices Architecture: The latest evolution in LCAPs is the adoption of cloud-native architectures and microservices, which enhances scalability, flexibility, and deployment speed.
  • Future Trends - Expansion and Specialization: Looking forward, LCAPs are expected to continue evolving with more specialized features for different industry sectors and further integration of emerging technologies like IoT and blockchain.

The evolution of LCAPs reflects a broader shift towards democratizing application development and enabling businesses to be more agile and responsive to changing market demands.

Why is ServiceNow an enterprise low-code application platform?

ServiceNow, widely recognized in the enterprise IT space, has positioned itself as a key player in the realm of Enterprise Low-Code Application Platforms (LCAPs). Here's how ServiceNow fits into this category:

  • User-Friendly Development Environment: ServiceNow offers a low-code development environment that allows users to create applications through a graphical interface. This interface simplifies the application development process, making it accessible to users with limited coding skills, including business analysts and administrators.
  • Rapid Application Development: With its low-code platform, ServiceNow enables rapid development and deployment of applications. This aligns with the core principle of LCAPs to significantly reduce the time and effort required to go from concept to production.
  • Customization and Flexibility: ServiceNow provides a high degree of customization within its platform. Enterprises can tailor applications to their specific processes and needs, which is a crucial aspect of LCAPs.
  • Integration Capabilities: Recognizing the diverse IT ecosystems in large organizations, ServiceNow includes robust integration capabilities. It can seamlessly connect with various external systems and databases, essential for enterprise-level applications.
  • Scalability and Performance: ServiceNow's architecture supports scalability, an important feature for enterprises as they grow. The platform can handle increasing loads and complex workflows without compromising performance.
  • Governance and Security: As an enterprise-focused platform, ServiceNow emphasizes governance, compliance, and security. This ensures that applications built on its platform adhere to corporate policies and industry regulations.
  • Collaborative Features: ServiceNow encourages collaboration between IT and business teams. Its approachable development environment bridges the gap between technical and non-technical users, fostering a more inclusive approach to application development.
  • Continuous Innovation and Updates: ServiceNow continuously evolves, incorporating new technologies and features. This commitment to innovation keeps the platform relevant and effective for modern enterprise needs.
  • Wide Range of Enterprise Applications: Beyond traditional IT services management (ITSM), ServiceNow's platform is used for a wide range of enterprise applications, including customer service management, human resources, security operations, and more.

ServiceNow embodies the characteristics of an Enterprise Low-Code Application Platform through its user-friendly development environment, rapid deployment capabilities, customization, scalability, and strong focus on governance and security. It has become a significant tool for enterprises seeking to drive digital transformation with agility and efficiency.

How to correctly implement an enterprise low-code application platform?

Implementing an Enterprise Low-Code Application Platform (LCAP) correctly is crucial to maximize its benefits. Here's a structured approach to ensure a successful implementation:

  • Define Business Objectives: Clearly outline what you aim to achieve with the LCAP. Objectives might include faster application development, reduced IT costs, improved business-IT collaboration, or digital transformation.
  • Assess Organizational Readiness: Evaluate your organization's readiness for adopting a low-code platform. This includes reviewing current IT infrastructure, assessing the skills of your team, and understanding the cultural readiness for a shift towards low-code development.
  • Choose the Right Platform: Select an LCAP that aligns with your business needs and objectives. Consider factors like ease of use, integration capabilities, scalability, security features, and the level of support provided by the vendor.
  • Plan for Integration: Ensure the LCAP can integrate seamlessly with your existing systems and data sources. This is crucial for creating cohesive and efficient workflows.
  • Establish Governance and Compliance Protocols: Define clear governance structures and protocols to ensure that applications developed are compliant with regulatory standards and organizational policies.
  • Develop a Phased Implementation Plan: Implement the LCAP in phases. Start with smaller, less critical projects to gain familiarity with the platform. Gradually scale up to more complex applications.
  • Train Your Team: Provide comprehensive training to both IT staff and business users. Training should cover how to use the platform, best practices in application development, and understanding of governance and compliance issues.
  • Foster Collaboration Between IT and Business Teams: Encourage regular communication and collaboration between IT and business departments. This ensures that the applications developed are well-aligned with business needs.
  • Monitor and Measure Performance: Regularly monitor the performance of applications developed using the LCAP. Evaluate how well they are meeting business objectives and identify areas for improvement.
  • Iterate and Optimize: Use feedback and performance data to continuously improve applications and processes. Be open to making adjustments to your LCAP strategy as your organization and its needs evolve.
  • Ensure Scalability and Flexibility: As your business grows, ensure that the LCAP can scale and adapt to changing requirements. This might involve adding more resources, expanding the range of applications, or integrating new technologies.
  • Seek Vendor Support When Needed: Leverage the support and expertise of the LCAP vendor. Good vendor support can be invaluable, especially when facing technical challenges or when scaling up operations.

By following these steps, businesses can ensure a more effective and beneficial implementation of an Enterprise Low-Code Application Platform, aligning it with their strategic goals and operational needs.

Low-code development with ServiceNow and Devhd 

Enterprise Low-code application platforms are democratizing application development and streamlining the software delivery process, but there are still several challenges that businesses may need to address before they can make low-code a true competitive differentiator. ServiceNow, the leader in IT management, provides the solution: App Engine Studio.

App Engine Studio takes low-code development to the next level by offering a purpose-built solution that addresses the needs of modern enterprises. Enable the rapid delivery of Creator Workflows, allowing for the safe and efficient scaling of cross-enterprise experiences. Facilitate collaborative development among professional developers, line-of-business technologists, and low-code developers. Employ a staggering variety of out-of-the-box components and easy-to-start templates, making quick and efficient application development a reality. And through it all, enjoy the commitment to quality and security that has made ServiceNow the gold standard for business developers. 

From its integrated experience to its unique embedded Table Builder, App Engine Studio provides a holistic, seamless development experience. Contact us at contact@dev-hd.com to start exploring what ServiceNow can do for your business - and get ready to make programming a universal skill in your organization.

At Devhd, we believe that true success lies not only in business achievements but also in making a positive impact on the communities we are part of. Winter, a season close to our hearts, saw us directing our efforts toward three meaningful causes.

"Giving back to those in need is a lifelong value we learned as children. Today, part of our mission is to make a meaningful difference in the lives of others." - Adrian Herdan,  Founder and CEO at Devhd, Premier ServiceNow Partner.

Elderly Support

We continued our collaboration with the wonderful people at Fundația Regală Margareta a României for the "Fondul Varstnicului" initiative, teaming up in their incredible mission to support 120 elderly individuals, in Bucharest.

120 care packages & 44 volunteers - DevhdTogether, we provided care packages containing essential items such as food, personal hygiene products, and warm clothing for those in need. 4 members of our team, along with the other 40 volunteers, delivered the packages personally. Even though we understand that these small gestures don’t erase their challenges, we aimed to bring joy and ensure no one felt alone during the holiday season.

A big thank you to Bogdan, Mihai, Dragos, and Alexandru for volunteering their time and for their emotional investment in this initiative. Witnessing the smiles and appreciation from the elderly was truly heartwarming.

To learn more about Fundatia Regala Margareta a Romaniei and their impactful work, visit their website: www.frmr.ro. They are making a difference all year round and we encourage others to get involved and make a positive impact as well.

Children's Welfare – Brightening Futures

Continuing our support for Mia's Children, an exceptional association in Romania, was a privilege. With a mission to rescue and nurture children in need, Mia's Children goes beyond shelter, aiming to educate and empower generations.

Mia's Children - Devhd cheerful presents for 41 young souls

 

The warmth and talent radiating from these 41 young hearts are truly captivating. We've contributed cheerful items to brighten their daily lives. Additionally, we donated a color printer for their school projects and an easy-to-use vacuum to maintain a clean and comfortable living space for the children. Witnessing their united family was heart-melting.

To learn more about Mia's Children and their inspiring work, please visit their website at www.mias-children.ro.

 

"I strongly believe that every child carries in his being a treasure. We must discover it, and through the force of love and the skill of the grinder make it vibrate by stretching its wings in front of humanity. Every child raised by us is living proof of the treasures found and harassed, given to society." says Mia Scarlat, the founder of Mia's Children, with an enormous heart & ambition.

Caring for Animals

Devhd - Europe4strays animals

Expressing our love for animals, we collaborated with Europe4strays Animal Protection Association located in Bizighesti, Vrancea, providing essential items to ensure the well-being of stray animals. Mirela Mistodinis, the dedicated rescuer behind Europe4strays, is a beacon of hope for over 300 abandoned souls.

What makes Europe4strays truly special is that it operates entirely on the dedication of volunteers, led by  Mirela and supported by a network of activists both in Romania and abroad. Their work demonstrates the transformative impact of collective efforts and aim to provide a safe haven for these furry friends.

Supporting them means contributing to a movement that envisions a world where every animal is valued and loved. To learn more please visit their website www.europe4strays.wixsite.com/romania

Community Involvement

For us, giving back is not a one-time effort but a continuous commitment. Corporate social responsibility is an ongoing journey, where we strive to make a lasting and meaningful impact on our communities.

We appreciate the chance to make a difference. Together with successful companies, NGOs, and volunteers, we have the power to transform lives and contribute to a more equitable world. Join us in Inspiring Change Together!

These efforts embody the spirit of "making the world a little better than we found it" (Baden Powell's words, the Founder of the Scout Movement). Let's continue spreading warmth and kindness.

After our engaging participation last week at GoTech World 2023, we're eager to share a simple but powerful reflection. The event was more than just a showcase for us; it was an opportunity to express our passion for ServiceNow, connect with amazing individuals, and gather valuable insights. The event featured diverse brands, stages, and speakers, creating a vibrant atmosphere that our team thoroughly enjoyed. 

Three Key Takeaways: 

1. ServiceNow in Romania

Some visitors were not aware of any ServiceNow presence in Romania. We are very happy to inform all Romanian customers that Devhd is a Premier ServiceNow Partner, ready to support projects in Romania & beyond, covering the complete cycle of adopting the NOW platform and its powerful capabilities. As a boutique partner focusing exclusively on ServiceNow solutions, we ensure each project receives the personalized attention it deserves.  

2. ServiceNow Beyond Ticketing

We have noticed that a lot of people still perceive ServiceNow as merely an IT ticketing tool. Let us clear that up – it is way more than that. It offers a wide range of capabilities that go beyond just managing help desk tickets. It is a platform for transforming the way businesses work, using simple tools to build powerful solutions. ServiceNow is the intelligent platform for end-to-end digital transformation, with a powerful focus on digital process automation. The beauty lies in its low-code, no-code capabilities, allowing the creation of various workflows that extend far beyond ticketing.  

3. The NOW Platform Roadmap and Capabilities Map

A visual roadmap illustrates how ServiceNow's capabilities have evolved over the years, dispelling the initial notion of a ticketing system.  Its versatility makes it suitable for virtually any workflow in any industry. The powerful set of solutions includes IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Workflows, Asset Management, App Engine, Automation Engine, Strategic Portfolio Management (SPM), Security Operations (SecOps), and many more, all built on the Now Platform. Here you can discover all ServiceNow products.   

Screenshot 2023 11 16 at 15.17.26

With all these capabilities, ServiceNow can help maximize the value of existing investments, reduce costs, make impactful improvements in core business processes, and drive growth. It can also help organizations align their IT goals with their business objectives, which can lead to better decision-making and increased productivity. 

Here is a map with all ServiceNow capabilities: 

ServiceNow - Full Capability Map

Moreover, the ServiceNow platform is highly customizable, allowing businesses to tailor it to their unique needs. We, at Devhd, can help you create custom workflows, automate tasks, and seamlessly integrate these solutions with legacy tools and other systems. 

Devhd: Your trusted Premier ServiceNow Partner   

 You can rely on Devhd, as your trusted advisor for your ServiceNow journey. Founded in Romania in 2016, we are a pure-play ServiceNow professional services company, specializing in delivering practical and sustainable digital workflow solutions to enterprises.    

As a ServiceNow Partner covering all three specializations – Resale, Consulting & Implementation, and Build – we provide our customers with end-to-end services, including ServiceNow licensing acquisition, technical architecture & governance, consulting & implementation services, training, support & maintenance, integrations & automatization, and custom app development published on the ServiceNow store. 

 Devhd's partnership with ServiceNow is not about offering services; it is about delivering transformative solutions and real business benefits to our customers. Our dedicated team of over 20 certified ServiceNow specialists is ready to guide your organization through the complexities of digital transformation. With offices in both Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions to a diverse clientele. We have received a 4.65/5 CSAT (Customer Satisfaction) rating from both local and international enterprises.   

GoTech World  

GoTech World, the largest IT & Digital expo conference in Central and Eastern Europe, drew over 13,800 visitors in this edition. Over the course of two days, attendees immersed themselves in the landscape of innovation and digitalization, dedicated to the regional business community. The event hosted more than 100 partner companies, showcasing their solutions. Simultaneously, across 11 stages, renowned international and local speakers shared their perspectives on the technologies of the future. 

Devhd at GoTech World 2023

GoTech World 2023: A Grateful Recap 

In conclusion, GoTech World 2023 provided Devhd with an incredible opportunity to showcase our passion and expertise for ServiceNow solutions. We are grateful to all who visited our booth, our dedicated team, and the entire GoTech community. 

Devhd is here to ensure you make the most out of the ServiceNow platform. We guide you in leveraging the intelligence, capabilities, and efficiency that ServiceNow offers. For more information, do not hesitate to reach out to us at contact@dev-hd.com.  

Devhd team at GoTech World 2023
Devhd team at GoTech World 2023

 

Meet Dragos, one of our ambitious ServiceNow Developers at Devhd! With a solid educational background from the Military Technical Academy and over 10 years of experience in IT networking, he got into his ServiceNow journey four years ago. Dragos’s commitment to tackling diverse challenges, combined with meticulous problem-solving skills, makes him a valuable member of our team. 

Dragos’s primary responsibilities involve configuring, developing, enhancing, and troubleshooting the ServiceNow Platform for our valued customers. He has worked on several significant projects, including Vulnerability Projects and multiple ETL Data Integration projects. Additionally, he proactively improved the Easy Data Import process for one of our customers showcasing his continuous improvement mindset. 

Dragos also plays an important client-facing role, serving as a key point of contact for one of our customers, and working closely with the business to tailor solutions according to customer needs.  

His Super-Now-Powers are best reflected in his determination, the ability to persevere even when faced with challenges, and a contagious sense of optimism. In his own words: "When I set my mind to something, I relentlessly pursue it until I make it happen. Ambition is at the core of who I am. Whether it's conquering a new skill, reaching ambitious goals, or making a difference in the world, my determination sets me apart.” 

Beyond the tech world, Dragos speaks through music as a DJ. He enjoys exploring different genres and sounds, constantly searching for new music and hidden gems. In addition, he’s actively involved in various sports, promoting a healthy lifestyle, and cherishing moments with friends. Connecting with nature through outdoor adventures is another way he enjoys spending his free time.  

His curiosity extends into scientific subjects like biology, astronomy, and technology. Moreover, Dragos enjoys Japanese manga and anime, appreciating their distinctive storytelling and visual appeal. 

At Devhd, we are fortunate to have Dragos as a dedicated member of our team. He is an individual who believes in the power of passion, resilience, and continuous self-improvement. His determination and contagious sense of optimism positively contribute to our projects and customer satisfaction. Together, we aim to continue delivering top-quality service and exceeding customer expectations.  

Empowering digital transformation together 

At Devhd, we take pride in being a Premier ServiceNow Partner, supporting businesses in their digital transformation journey. ServiceNow, a powerful cloud-based platform, offers a comprehensive suite of services that streamline and automate processes, enhance collaboration, and drive efficiency across organizations. With its powerful capabilities, including IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Customer Service Management (CSM), and more, ServiceNow empowers enterprises to elevate their operations to new heights. Moreover, it seamlessly integrates with other business-critical tools, making it an essential part of any modern workplace.   

In Romania, Microsoft has established a strong presence, fostering innovation and driving digital advancement. As a long-standing Microsoft partner, Devhd has now the opportunity to collaborate with Account Executives in Romania to raise awareness about the immense power of the ServiceNow platform within the local market. Our shared goal is to provide enterprises based in Romania and international enterprises with a significant presence in the country, with a local ServiceNow boutique partner.  

As a ServiceNow Partner on all three modules – Resale, Consulting & Implementation, and Build – at Devhd, we cover the entire cycle of adopting the ServiceNow platform and its powerful capabilities. This means we offer end-to-end professional services including licensing, consulting, and implementation services, and building custom apps that are published on the ServiceNow store. 

Furthermore, we gratefully embraced Microsoft's commercial marketplace, to showcase our ServiceNow services, connect with a broader audience and strengthen our presence in the local market. 

Embracing Microsoft commercial marketplace  

Microsoft commercial marketplace is a vibrant platform that hosts a wide array of applications, solutions and services offered by Microsoft partners. By joining these marketplaces, Devhd gains visibility, extended reach, and access to potential customers seeking ServiceNow expertise.  

Partnering up with Microsoft Account Executives further enhances our reach and ability to provide tailored ServiceNow solutions to enterprises across Romania, solidifying our commitment to driving digital innovation in the region. 

Two examples of Devhd's services on the Microsoft commercial marketplace are: 

  • ServiceNow IT Service Management ITSM Suite is a comprehensive cloud-based IT service management solution that helps organizations to optimize their IT operations and improve service delivery. It offers a range of features, including incident management, problem management, change management, configuration management, and service catalog management. It also provides advanced reporting and analytics capabilities, enabling users to monitor their IT services and operations in real time and make data-driven decisions. 
  • ServiceNow IT Asset Management ITAM Suite is a comprehensive solution designed to help organizations efficiently track, manage, and optimize all their IT assets. With this powerful tool, IT teams can gain a single platform for asset management and complete visibility and control over their Cloud, Software, Hardware, and Enterprise Assets, from procurement to retirement. 

Concluding the Collaboration 

At Devhd, we are committed to providing first-class ServiceNow solutions to businesses in Romania. Through our strengthened collaboration with Microsoft, we've amplified our reach and impact within the local market.  We are excited about the opportunities ahead and look forward to helping enterprises enter their successful digital transformation journey with the power of ServiceNow and Microsoft's innovative technologies. 

About Devhd  

Devhd, founded in 2016, is a pure-play ServiceNow professional services company, specializing in delivering custom, practical, and sustainable digital workflow solutions. Our key focus is on enterprise application development and integration, and we are proud to be the first Romanian company committed to delivering enterprise digital transformation through the ServiceNow platform.  

Our team consists of over 20 certified consultants, including 2 Certified Technical Architects and our ServiceNow capabilities include IT Service Management (ITSM), IT Asset Management (ITAM), HR & Employee Experience, Integration & Automation. Together, we have successfully completed more than 120 ServiceNow projects and developed 40+ applications, all delivered on time and within budget. With offices in Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions. Our commitment to great results has earned us a 4.69/5 CSAT (Customer Satisfaction) from both local and international enterprises. If you want to learn more about our services, you can contact us at contact@dev-hd.com, or visit www.dev-hd.com

About ServiceNow 

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So, employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit www.servicenow.com.