HR Service Delivery (HRSD)
with AI-powered self-service while gaining visibility into the skills
Deliver the right experience to employees anywhere
Use automation and AI to provide an easy-to-use employee experience, hire to retire. Resolve issues quickly, simplify processes, and develop your workforce strengths for business growth. HRSD runs on the Now Platform®, an intelligent cloud foundation.
Benefits
- Simplify access to services
Scalable services and support for employees happens when you transform complex business processes. Then focus on improving operational efficiency using simplified workflows.
- Engage employees anywhere
To keep pace, employees need information and services fast—sometimes on the go. Streamline their self-service and support with embedded experiences across any digital channel.
- Support hybrid work
Digital workflows and automation can transform nearly any organization. Deliver a unified employee experience that supports flexible work and strengthens productivity.
Featured apps and capabilities for HR Service Delivery
HRSD groups key applications and capabilities into packages that can scale with you as your needs change.
Provide a single, unified portal for service delivery across the enterprise.
Standardize documentation, interactions, and fulfillment of employee requests.
Build complete workflows to support employees through complex moments.
Use AI-powered automation to solve routine employee requests quickly.
Connect HR teams to the information they need fast, in a personalized workspace.
Accelerate productivity with generative AI experiences on the Now Platform.
Find answers, get help, and make requests across departments from a single, native mobile app.
Resolve issues fast with an intelligent AI-powered conversational chatbot that understands simple, human language. Make it easy for employees and customers to get what they need when they need it.
Manage teams effectively with real-time visibility into agent scheduling and performance.
Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
Simplify and accelerate everyday work with built-in machine learning.
Provide a unified employee service experience and improve agent collaboration.
Manage sensitive employee requests and cases with care.
Stay connected and engaged with your former employees.
Improve outcomes by optimizing process flows to streamline work.
How do we do it?
We learn and understand your HR operations, find areas for improvement, and propose the best ServiceNow approach to deliver on your ROI goals.
Once your team agrees with the proposed implementation plan, our experts will define technical requitements to implement the ServiceNow solutions while integrating with applications your business is already using.
We launch your new HRSD solution and assists you with maintenance, support, and performance monitoring if needed.