Category: News

Bringing an event to life is always an adventure. From initial planning to the final applause, it’s full of surprises and moments of growth. The "Transform Your Business with Actionable AI" event by Devhd, co-hosted last week on November 21st, with our partners ServiceNow and ANIS Romania, was no exception.

At Devhd, we’re not event planners—we’re a Premier ServiceNow Partner focused on helping businesses get the most out of their ServiceNow platform. When we noticed the growing interest in AI and GenAI capabilities, we decided to host a live gathering where people in the region could learn, share ideas, and see these technologies in action.

With over a decade of experience and a team holding 70+ certifications and accreditations, including two Certified Technical Architects, we at Devhd have also achieved four ServiceNow Product Line Achievements—recognition that reflects the deployments with certified professionals, and projects we’ve successfully delivered in a specific product line. This same focus on quality has earned us a CSAT score of 4.9 out of 5 from our clients, both nationally and internationally.

Organizing this first large-scale conference was a new experience for us. While it wasn’t without challenges, it was worth the effort. We’re proud of what we accomplished and grateful for the chance to connect with professionals interested in these important topics.

Held at the SkyHub Center in Bucharest, the conference brought together professionals curious about how ServiceNow’s AI and GenAI capabilities are transforming business processes.

When snow and logistics meet determination

Events rarely go as planned, and this one kept us on our toes. Two days before the event, our guest speaker from ServiceNow (Dale Cheeseman) had to cancel unexpectedly. Fortunately, Daniel Bozori, Solution Consultant at ServiceNow, stepped in to save the day.

But that wasn’t all. The two Devhd speakers had to travel from different parts of Romania—Iași and Brașov. On the night before the event, a snowstorm hit both regions. So, guess what? The flight from Iași was canceled, prompting a last-minute, seven-hour car journey to Bucharest. Hiccup after hiccup. In Brașov, fallen trees on the railway delayed the train, requiring last-minute changes to the speaker’s travel plans.

Ultimately, one speaker couldn’t arrive on time, but Daniel stepped up again, taking over part of the presentation planned for Claudiu and teaming up with our Eduard Nițoi, Solution Consultant at Devhd. The teamwork and resilience of both the Devhd and ServiceNow teams ensured a smooth event for attendees, despite the challenges.

Insights from the event

One of the key highlights was a deeper look into how ServiceNow serves as a comprehensive AI platform for business transformation. Its unified data model and ability to integrate diverse systems make it a powerful solution for businesses of all sizes.

Daniel and Eduard showcased how Now Assist, ServiceNow’s GenAI-powered capabilities, accelerate productivity across various roles and solutions, like IT Service Management, Customer Service Management, and HR Service Delivery—enabling agents to resolve issues faster with smarter service delivery, while empowering developers to configure and customize applications more efficiently. The hands-on demos highlighted how the NOW Platform helps organizations rapidly turn AI investments into actionable business value, achieving impactful results in days, not months.

ServiceNow is trusted by the largest and most complex enterprises, with 80% of the Fortune 500 having chosen the platform. It offers a scalable, intelligent, and unified solution for tackling modern business challenges.

Lessons learned and moving forward

While the event went well, there's always room for improvement. Though the audience was smaller than anticipated, it led to more focused discussions with attendees who were genuinely interested in the topics. Moving forward, we will refine our approach to invitations to better target those who will benefit most from the content.

Additionally, several factors beyond our control, including weather and competing events, influenced attendance. This reminded us of the importance of contingency planning and the value of flexibility in execution.

We are grateful for the collaboration with ServiceNow and ANIS Romania, for the speakers, and for the opportunity to engage with attendees during the networking dinner. The experience has given us valuable lessons to apply to future events.

What’s Next?

Given the interest in last week’s topics, we’re considering a webinar to ensure more people can benefit from the insights shared about AI and GenAI. Stay tuned for updates!

Some of you may know that earlier this year, we also co-hosted an event with ServiceNow on CMDB Best Practices—helping organizations build and maintain a healthy Configuration Management Database while leveraging ServiceNow's powerful tools. We're committed to delivering value across a range of topics and would love to hear from you:

What ServiceNow topics would bring the most value to your organization or role? Or, would you want to hear next from us? You can send us your ideas at contact@dev-hd.com. Your feedback will help us design future events tailored to your needs.

 

ServiceNow is a platform that empowers organizations to streamline operations, but with this power comes the complexity of managing and safeguarding sensitive configurations. As organizations grow, so does the number of admin and developer activities, making it harder to maintain real-time control over platform governance. This challenge is particularly acute for those managing SOX-relevant data and high-risk configurations. 

Introducing AuditUP, by Devhd—a solution tailored to address these challenges, giving your business the real-time visibility it needs to safeguard operations while streamlining compliance processes. 

Why AuditUP? Tackling the Governance and Compliance Gaps 

Organizations face several key pain points when it comes to platform-wide governance: 

  • Too many developers with admin access: The more users who can access critical configurations, the higher the risk of unauthorized changes. 
  • Manual SOX audit processes: Tracking changes and ensuring compliance is often manual, time-consuming, and costly. 
  • Lack of visibility into platform administration: Unauthorized changes can go unnoticed until they’ve caused damage, making real-time monitoring essential. 

AuditUP was designed to address these gaps by giving you the ability to monitor changes in real-time, flagging any unauthorized activities before they escalate into costly compliance issues. 

Key Features of AuditUP 

AuditUP is your all-in-one solution for monitoring admin and developer activities on the ServiceNow platform. Its key features include: 

  • Real-time monitoring of admin activities: Know exactly who made changes to your platform's configurations. 
  • SOX Event Capture: Every modification to monitored tables is logged with precise detail—who made the change, the record that was updated, and the associated authorization. 
  • Automated Auditing: Eliminate the manual labor of tracking SOX-relevant changes. AuditUP ensures that every modification is logged, making monthly and annual SOX audits much simpler and more reliable. 

The Impact: better control, reduced risk 

Implementing AuditUP helps organizations: 

  • Reduce manual workload by automating compliance tracking and platform governance. 
  • Improve visibility by immediately flagging unauthorized activities and increasing awareness of platform changes. 
  • Ensure compliance by eliminating unauthorized modifications to SOX-relevant data and protecting sensitive configurations. 
  • Minimize risks by enforcing a standard development process and preventing platform misuse. 

Who should use AuditUP? 

AuditUp is designed for any organization looking to tighten their control over the ServiceNow platform, including: 

  • ServiceNow Platform Owners: Ensure proper governance and visibility over all configurations. 
  • Risk & Compliance Managers: Simplify SOX audits and reduce the risk of non-compliance. 
  • Service Delivery Managers: Gain immediate insights into platform administration activities to prevent operational inefficiencies. 

Getting started with AuditUP 

AuditUp is now available on the ServiceNow Store and can be downloaded and integrated quickly and seamlessly. With its freemium model, you can implement the solution, test it, and start reaping the benefits with no upfront investment. You can explore AuditUP on the ServiceNow Store and reach out if you’d like a demo or have any questions.

What our clients are saying 

Companies across Germany, Romania, and the United States have already adopted AuditUP to solve their platform governance and compliance needs. From technology and automotive manufacturing to consulting and retail, organizations are seeing a significant reduction in manual work and improved security. 

One of our clients, who implemented the first version of AuditUP, saw a dramatic reduction in time and costs associated with their SOX audit process. Their feedback inspired us to continue developing the app, adding more features to address the needs of ServiceNow customers worldwide. 

What’s next for AuditUP? 

We’re committed to continuous innovation. Based on client feedback, we plan to expand AuditUP’s functionality and introduce a premium version with additional capabilities in the near future. This will allow organizations with complex needs to further enhance their platform security and streamline their operations. 

For more information about AuditUP and how it can transform your platform management, visit www.dev-hd.com/auditup or contact us at contact@dev-hd.com for a demo.

 

A DORA (Digital Operational Resilience Act) compliance project cannot take less than 6 months. Companies that haven't addressed this risk of failing to meet all compliance requirements by January 17, 2025, potentially lose their operating licenses or face substantial fines.

Organizations active in the financial services sector have less than 7 months until the European regulations on digital operational resilience, outlined in the Digital Operational Resilience Act (DORA), come into effect, warns Devhd—a company specializing in innovative digital transformation solutions based on ServiceNow technology. 

"A DORA compliance project cannot take less than 6 months, and companies that haven't addressed this risk failing to meet all compliance requirements by January 17, 2025, potentially losing their operating licenses or facing substantial fines. It's important to note that digital operational resilience isn't just a set of cybersecurity tests but an extensive governance program with principles, procedures, and IT solutions for automating IT and security processes," says Adrian Herdan, Founder & CEO of Devhd.

DORA regulations require financial organizations to develop capabilities for protecting, detecting, mitigating, recovering, and remediating IT&C assets in case of cyber-attacks or any incidents related to IT&C infrastructure. The new regulations cover banks, insurance companies, investment firms, crypto service providers, and more.

To achieve compliance, financial service companies need to adhere to several main areas: 

  1. Establish a risk management framework based on key IT security policies and principles, identify critical IT&C services, map associated assets, third parties, and interdependencies, and develop business continuity and incident recovery strategies.
  2. Clearly define how to report incidents, as they will need to do so within 24 hours of the occurrence and identify the cause of the attack within a month; also, calculate the aggregate cost of incidents.
  3. Regularly test operational resilience, with mandatory tests for more financial service companies than before.
  4. Ensure robust monitoring of risks stemming from dependence on third-party IT&C providers.
  5. Collaborate with national and international security teams and other financial entities, sharing information about security risks, which will enhance the entire industry's operational resilience and minimize the spread of cyber threats. 

"Currently, according to a ServiceNow analysis, the major challenge for financial service companies is identifying the IT&C assets they own, understanding how the technologies they use interconnect, and the involvement of third-party providers in the entire process, especially for critical IT operations and services. It's essential for companies to centralize all this information on a single platform, using technology that can integrate with all existing IT&C systems in the organization, making it easier to calculate cyber incident risk and build the risk management framework that is the cornerstone of DORA," explains FlorinDaniș, TechnicalArchitect and co-founder of Devhd.

Despite DORA regulations being public since 2022 and a 2-year preparation period, in the latter half of last year, approximately 43% of financial companies still did not know the degree of interconnection between IT&C solution providers, such as those for payment transaction authorization and authentication, IT operations, and client transactions via digital channels, which are considered the most critical, according to a Deloitte study. 

To assist companies in meeting these requirements, Devhd offers comprehensive solutions through the ServiceNow platform, covering all necessary aspects to ensure operational resilience. Together with the Devhd team, organizations can develop a plan to adopt the powerful ServiceNow platform, fully addressing operational resilience needs. 

Devhd believes that operational resilience is not just a solution but an outcome. Achieving this outcome largely depends on the technologies used. To successfully implement an operational resilience program, three key components are required: 

  • Experience – Understanding and internal leadership to drive the initiative, along with a partner who provides guidance and knowledge. 
  • Capacity – Individual solutions are insufficient for handling a comprehensive operational resilience program. A platform that offers all required functionalities to support the program is essential. 
  • Data – Quality and data access are fundamental for real-time visibility of resilience. ServiceNow stands out with its Configuration Management Database (CMDB), providing a centralized, unique source of information. ServiceNow's integrated CMDB allows for real-time monitoring and full visibility of all IT assets, interdependencies, and vulnerabilities. Without quality data, the program will not succeed.

By partnering with experts like Devhd and leveraging the ServiceNow platform, companies can navigate the complexities of DORA compliance with confidence. Don't leave your compliance to chance. Contact us at contact@dev-hd.com to explore comprehensive solutions through the ServiceNow platform and ensure your company is fully prepared for the upcoming DORA regulations.

A picture is worth a thousand words! We proudly announce the achievement of our third ServiceNow Product Line Achievement for Hardware Asset Management. This notable accomplishment adds to our existing PLAs for App Engine and IT Service Management, solidifying our position as a Boutique ServiceNow partner, with an impressive overall customer satisfaction score (4.91 out of 5).

ServiceNow established product line achievements for partners to differentiate and demonstrate specific areas of expertise. The PLAs recognize a measurable depth of skills, experience within a specific product line, and a track record of delivering great customer experiences.

Partners can attain PLAs by meeting the criteria set by ServiceNow:

  • Attain a series of ServiceNow product certifications, ensuring that they possess the necessary expertise to tackle the complexities of specific products, effectively.
  • Meet a required number of completed product deployments, demonstrating practical experience
  • Receive and maintain a Customer Satisfaction score of 4.2 or higher for those product deployments, demonstrating commitment and delivering great customer experiences.

To achieve these PLAs, we obtained certifications in all three ServiceNow products, completed numerous successful deployments, and prioritized client satisfaction. All our deployments within these three PLAs received a stellar customer satisfaction score of 5 out of 5, meaning that our clients are super happy with our work and underscoring our team's hard work, dedication, and commitment!

"Our team’s hard work and expertise shine through with these achievements", says Adrian Herdan, our Founder and CEO.

Devhd has been helping organizations make the most out of ServiceNow for almost 10 years now, and these achievements show how dedicated we are to the success of our customers. Huge thanks to our amazing team for achieving these PLAs!

3 ServiceNow PLAs Devhd

Check out our partner profile for details about our PLAs & certifications. Do you have any questions about how we can help your organization with ServiceNow? Reach out for more information or to discuss potential collaboration by dropping us a line at contact@dev-hd.com.

In our journey to excel within the ServiceNow ecosystem, we are thrilled to announce that Devhd has recently been recognized with two ServiceNow Product Line Achievements (PLAs) for App Engine in Creator Workflows and for IT Service Management in Technology Workflows.

So, what does this mean exactly? These achievements are like badges of honor in the ServiceNow world, showing that we're mastering these specific areas. To earn them, we've worked and learned to get certified in ServiceNow products, completed many successful deployments, and ensured our clients are super happy with our work.

With a customer satisfaction score of 4.75 out of 5, we're proud to be known as a Boutique ServiceNow partner. We've been helping organizations make the most out of ServiceNow for almost 10 years now, and these achievements show how dedicated we are to the success of our customers.

"Our team’s hard work and expertise shine through with these achievements," says Adrian Herdan, our Founder and CEO.

Huge thanks to our amazing team for achieving these PLAs, and we're committed to continuing our quest for excellence.

Do you have any questions about how we can help your organization with ServiceNow? Drop us a line at contact@dev-hd.com.

Bucharest, Romania, January, 2024

Iconica unites ServiceNow boutiques for unmatched expertise & innovation to offer customers top solutions & apps under one roof 

We are thrilled to announce that Devhd is now a partner of the newly founded iconica, the first and only exclusive alliance of ServiceNow boutiques. It is co-founded by Michel Regueiro and Thomas Gouy, both ServiceNow veterans and serial entrepreneurs. 

Headquartered in Geneva, Switzerland, with expansive coverage across EMEA, iconica starts in 2024 with 9 founder members, including Devhd from Romania. This exclusive network consists of over 300 certified consultants, including 5 certified Master/Technical Architects, collectively offering unparalleled expertise in the ServiceNow platform. 

Devhd aligns seamlessly with the shared values and vision of the alliance. Iconica addresses the growing need for specialized partners in the ServiceNow ecosystem while making it easier to find these experts. The alliance seeks to bridge the gap and unite and empower boutique ServiceNow partners for extraordinary impact and collective success. 

Michel Regueiro, reflecting on the alliance’s inception, stated, “Our vision for iconica is to forge an exclusive network that mirrors the uniqueness and high-quality service synonymous with boutique hotels. Each member brings a distinct flair to our collective, enhancing our ability to offer comprehensive workflow solutions for ServiceNow customers.” 

Devhd is excited to contribute its unique capabilities to this alliance, joining the other 8 founding members: Aloha Clouds (Spain), Atomx Systems (France), Convevo (Portugal, Netherlands), Digital Clarity (United Kingdom), DM Technology (France, Morocco), Exccon (Germany), Teiva Systems (Ukraine, Germany, USA) and Yawize (France, Senegal). 

iconica’s portfolio boasts deep expertise across various ServiceNow products, including ITOM, CSM, HRSD, App Engine, SPM, and more. The alliance also offers unique packaged solutions like the SAP modernization strategies, AI enablement programs, DORA financial framework, and streamlined Managed Services. 

Looking forward, iconica aims to significantly expand its alliance by 2024, growing to 40 members and representing over 1000 consultants across EMEA, USA, and APAC. A key focus is to become tech-enabled, innovating with a commitment to customer success by developing an online solution that enhances customer experiences and outcomes. 

“The focus on customer advocacy is central to our mission,” Thomas Gouy explained. “Our goal is to innovate and transform the customer experience, ensuring the highest level of satisfaction and success in their ServiceNow journey.” 

At Devhd, we are proud to become part of iconica, the pioneering alliance that is poised to redefine the ServiceNow partnership landscape with its unique blend of expertise, innovation, and ambition. By fostering collaboration and knowledge sharing among its members, iconica not only offers comprehensive solutions for customers but also cultivates a community of growth and excellence within the ServiceNow ecosystem.  

"The opportunity of being a founding member in this innovative network is motivating for us at Devhd. We believe that this alliance opens new horizons, enhancing the quality and delivery capacity of our ServiceNow projects, ultimately bringing unparalleled value to our customers." states Adrian Herdan, Founder and CEO at Devhd. 

For more information about iconica and its offerings, please visit www.iconica.co or contact us at contact@dev-hd.com.  

At Devhd, we believe that true success lies not only in business achievements but also in making a positive impact on the communities we are part of. Winter, a season close to our hearts, saw us directing our efforts toward three meaningful causes.

"Giving back to those in need is a lifelong value we learned as children. Today, part of our mission is to make a meaningful difference in the lives of others." - Adrian Herdan,  Founder and CEO at Devhd, Premier ServiceNow Partner.

Elderly Support

We continued our collaboration with the wonderful people at Fundația Regală Margareta a României for the "Fondul Varstnicului" initiative, teaming up in their incredible mission to support 120 elderly individuals, in Bucharest.

120 care packages & 44 volunteers - DevhdTogether, we provided care packages containing essential items such as food, personal hygiene products, and warm clothing for those in need. 4 members of our team, along with the other 40 volunteers, delivered the packages personally. Even though we understand that these small gestures don’t erase their challenges, we aimed to bring joy and ensure no one felt alone during the holiday season.

A big thank you to Bogdan, Mihai, Dragos, and Alexandru for volunteering their time and for their emotional investment in this initiative. Witnessing the smiles and appreciation from the elderly was truly heartwarming.

To learn more about Fundatia Regala Margareta a Romaniei and their impactful work, visit their website: www.frmr.ro. They are making a difference all year round and we encourage others to get involved and make a positive impact as well.

Children's Welfare – Brightening Futures

Continuing our support for Mia's Children, an exceptional association in Romania, was a privilege. With a mission to rescue and nurture children in need, Mia's Children goes beyond shelter, aiming to educate and empower generations.

Mia's Children - Devhd cheerful presents for 41 young souls

 

The warmth and talent radiating from these 41 young hearts are truly captivating. We've contributed cheerful items to brighten their daily lives. Additionally, we donated a color printer for their school projects and an easy-to-use vacuum to maintain a clean and comfortable living space for the children. Witnessing their united family was heart-melting.

To learn more about Mia's Children and their inspiring work, please visit their website at www.mias-children.ro.

 

"I strongly believe that every child carries in his being a treasure. We must discover it, and through the force of love and the skill of the grinder make it vibrate by stretching its wings in front of humanity. Every child raised by us is living proof of the treasures found and harassed, given to society." says Mia Scarlat, the founder of Mia's Children, with an enormous heart & ambition.

Caring for Animals

Devhd - Europe4strays animals

Expressing our love for animals, we collaborated with Europe4strays Animal Protection Association located in Bizighesti, Vrancea, providing essential items to ensure the well-being of stray animals. Mirela Mistodinis, the dedicated rescuer behind Europe4strays, is a beacon of hope for over 300 abandoned souls.

What makes Europe4strays truly special is that it operates entirely on the dedication of volunteers, led by  Mirela and supported by a network of activists both in Romania and abroad. Their work demonstrates the transformative impact of collective efforts and aim to provide a safe haven for these furry friends.

Supporting them means contributing to a movement that envisions a world where every animal is valued and loved. To learn more please visit their website www.europe4strays.wixsite.com/romania

Community Involvement

For us, giving back is not a one-time effort but a continuous commitment. Corporate social responsibility is an ongoing journey, where we strive to make a lasting and meaningful impact on our communities.

We appreciate the chance to make a difference. Together with successful companies, NGOs, and volunteers, we have the power to transform lives and contribute to a more equitable world. Join us in Inspiring Change Together!

These efforts embody the spirit of "making the world a little better than we found it" (Baden Powell's words, the Founder of the Scout Movement). Let's continue spreading warmth and kindness.

After our engaging participation last week at GoTech World 2023, we're eager to share a simple but powerful reflection. The event was more than just a showcase for us; it was an opportunity to express our passion for ServiceNow, connect with amazing individuals, and gather valuable insights. The event featured diverse brands, stages, and speakers, creating a vibrant atmosphere that our team thoroughly enjoyed. 

Three Key Takeaways: 

1. ServiceNow in Romania

Some visitors were not aware of any ServiceNow presence in Romania. We are very happy to inform all Romanian customers that Devhd is a Premier ServiceNow Partner, ready to support projects in Romania & beyond, covering the complete cycle of adopting the NOW platform and its powerful capabilities. As a boutique partner focusing exclusively on ServiceNow solutions, we ensure each project receives the personalized attention it deserves.  

2. ServiceNow Beyond Ticketing

We have noticed that a lot of people still perceive ServiceNow as merely an IT ticketing tool. Let us clear that up – it is way more than that. It offers a wide range of capabilities that go beyond just managing help desk tickets. It is a platform for transforming the way businesses work, using simple tools to build powerful solutions. ServiceNow is the intelligent platform for end-to-end digital transformation, with a powerful focus on digital process automation. The beauty lies in its low-code, no-code capabilities, allowing the creation of various workflows that extend far beyond ticketing.  

3. The NOW Platform Roadmap and Capabilities Map

A visual roadmap illustrates how ServiceNow's capabilities have evolved over the years, dispelling the initial notion of a ticketing system.  Its versatility makes it suitable for virtually any workflow in any industry. The powerful set of solutions includes IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Workflows, Asset Management, App Engine, Automation Engine, Strategic Portfolio Management (SPM), Security Operations (SecOps), and many more, all built on the Now Platform. Here you can discover all ServiceNow products.   

Screenshot 2023 11 16 at 15.17.26

With all these capabilities, ServiceNow can help maximize the value of existing investments, reduce costs, make impactful improvements in core business processes, and drive growth. It can also help organizations align their IT goals with their business objectives, which can lead to better decision-making and increased productivity. 

Here is a map with all ServiceNow capabilities: 

ServiceNow - Full Capability Map

Moreover, the ServiceNow platform is highly customizable, allowing businesses to tailor it to their unique needs. We, at Devhd, can help you create custom workflows, automate tasks, and seamlessly integrate these solutions with legacy tools and other systems. 

Devhd: Your trusted Premier ServiceNow Partner   

 You can rely on Devhd, as your trusted advisor for your ServiceNow journey. Founded in Romania in 2016, we are a pure-play ServiceNow professional services company, specializing in delivering practical and sustainable digital workflow solutions to enterprises.    

As a ServiceNow Partner covering all three specializations – Resale, Consulting & Implementation, and Build – we provide our customers with end-to-end services, including ServiceNow licensing acquisition, technical architecture & governance, consulting & implementation services, training, support & maintenance, integrations & automatization, and custom app development published on the ServiceNow store. 

 Devhd's partnership with ServiceNow is not about offering services; it is about delivering transformative solutions and real business benefits to our customers. Our dedicated team of over 20 certified ServiceNow specialists is ready to guide your organization through the complexities of digital transformation. With offices in both Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions to a diverse clientele. We have received a 4.65/5 CSAT (Customer Satisfaction) rating from both local and international enterprises.   

GoTech World  

GoTech World, the largest IT & Digital expo conference in Central and Eastern Europe, drew over 13,800 visitors in this edition. Over the course of two days, attendees immersed themselves in the landscape of innovation and digitalization, dedicated to the regional business community. The event hosted more than 100 partner companies, showcasing their solutions. Simultaneously, across 11 stages, renowned international and local speakers shared their perspectives on the technologies of the future. 

Devhd at GoTech World 2023

GoTech World 2023: A Grateful Recap 

In conclusion, GoTech World 2023 provided Devhd with an incredible opportunity to showcase our passion and expertise for ServiceNow solutions. We are grateful to all who visited our booth, our dedicated team, and the entire GoTech community. 

Devhd is here to ensure you make the most out of the ServiceNow platform. We guide you in leveraging the intelligence, capabilities, and efficiency that ServiceNow offers. For more information, do not hesitate to reach out to us at contact@dev-hd.com.  

Devhd team at GoTech World 2023
Devhd team at GoTech World 2023

 

The only constant today is change. As witnessed over the past few years, disruptions happen all the time, and they create tremendous challenges for businesses worldwide. Businesses are constantly seeking new ways to drive growth, reduce costs, and manage risk. Today’s organizations suffer from digital sprawl—they have tons of data sitting across a multitude of systems and vendors, making it difficult to create efficient processes and outcomes. This creates operational and technological challenges that hinder scale, create risk, diminish customer experience, and suppress agility across an enterprise, regardless of their size or industry.

More enterprises looking to reduce cost—and drive growth—are turning to ServiceNow the intelligent platform for end-to-end digital transformation. As a dedicated Premier ServiceNow Partner, Devhd helps you harness the full potential of the platform for your transformative journey.

ServiceNow: The Intelligent Platform

ServiceNow sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. With simple, easy-to-use interfaces, it empowers both employees and customers. It excels at orchestrating and automating tasks and processes across the enterprise, boosting efficiency and optimization with customizable, low-code tools. ServiceNow is the only intelligent platform that empowers organizations to generate more income while effectively managing costs and maintaining financial health. It helps companies take a platform and digital-first approach that creates a better organizational posture for today and drives efficiency and growth for the future.

ServiceNow is powered by a singular technology stack called the Now Platform. Every solution — whether for IT, Operations, Customer Service, HR, Shared Services, Finance (back office), purpose-built Industry solutions, and more—is built on the Now Platform.

As global business continues to become more and more complex, organizations must become more efficient and simplify work in order to control costs and extract the most value from all of their technology investments. Born in the cloud with a single data model and based on a secure, task-based technology framework—with AI and machine learning built-in—the Now Platform enables data to flow seamlessly across applications, departments, and existing systems to automate, optimize, and modernize work.

With a single, intelligent, low-code platform, reusable data model, and single architecture, organizations in any industry can keep work flowing quickly and seamlessly, all while removing complexity for end-users. The Now Platform enables any company to digitize any process across their organization with pre-built and customizable workflow solutions across functions and critical business systems by connecting them on a single platform.

What Solutions Does ServiceNow Provide?

ServiceNow offers solutions across five key categories:

  • Technology Excellence: Leverage AI, machine learning, and automation to enhance technology services securely and resiliently.
  • Customer Experience: Create loyal customers with AI-driven self-service, reducing case volumes and response times.
  • Operational Excellence: Streamline, trust, and improve processes to cut costs and increase efficiency.
  • Employee Experience: Empower employees with a secure platform, customizing processes, and technologies.
  • Hyper automation and Low Code: Automate workflows and modernize legacy processes using low-code and no-code development to deploy applications quickly.

ServiceNow's versatility makes it suitable for virtually any workflow in any industry. Its solutions integrate seamlessly with legacy and modern systems. The powerful set of solutions includes IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD) Asset Management, App Engine, Automation Engine, Strategic Portfolio Management (SPM), Security Operations, and many more, all built on the Now Platform. Discover all ServiceNow products.

Devhd: Your trusted Premier ServiceNow Partner

Devhd is your trusted guide for your ServiceNow journey. Founded in Romania in 2016, we are a pure-play ServiceNow professional services company, specializing in delivering practical and sustainable digital workflow solutions to enterprises.

As a ServiceNow Partner covering all three modules – Resale, Consulting & Implementation, and Build – we provide end-to-end professional services, including ServiceNow licensing acquisition, technical architecture & governance, consulting & implementation services, training, support & and maintenance, integrations & automatization, and custom app development published on the ServiceNow store. Devhd is your one-stop shop for maximizing the value of your investments, reducing costs, improving core business processes, and driving growth with this powerful platform.

Devhd's partnership with ServiceNow is not about offering services; it is about delivering transformative solutions. With over 120 ServiceNow projects and 40 applications, Devhd has become a trusted partner and advisor for major global brands in the Automotive, Manufacturing, and Technology industries.

Our dedicated team of over 20 certified ServiceNow specialists is ready to guide your organization through the complexities of digital transformation. With offices in both Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions to a diverse clientele. We have received a 4.61/5 CSAT (Customer Satisfaction) rating from both local and international enterprises.

Devhd is here to ensure you make the most out of the ServiceNow platform. We guide you in leveraging the intelligence, capabilities, and efficiency that ServiceNow offers. For more information, do not hesitate to reach out to us at contact@dev-hd.com.

Join us at our booth at GoTech World, on November 8-9 to discuss ServiceNow. This year's theme is AI Builds Tomorrow, Forging a Path to a New Era. We look forward to seeing you there!

Press article published in June 2023, now featured on our blog

Romanian company Devhd, specialized in providing consultancy and digital transformation services through the American platform ServiceNow, is counting on the unprecedented automation of operations in companies, in the middle of the growing adoption of artificial intelligence at the business level. 

Participating in the annual ServiceNow conference – “Knowledge23” which recently took place in Las Vegas, in the United States, Devhd proudly salutes the groundbreaking partnership between ServiceNow and NVIDIA. This partnership aims to develop powerful generative AI capabilities for enterprises, with the goal of transforming business processes with faster, more intelligent workflow automation. Using NVIDIA software, services, and accelerated infrastructure, ServiceNow is developing custom large language models trained on data specifically for its ServiceNow Platform, the intelligent platform for end-to-end digital transformation.  

This will expand ServiceNow’s already extensive AI functionality with new uses for generative AI across the enterprise — including for IT departments, customer service teams, employees, and developers — to strengthen workflow automation and rapidly increase productivity.  

“Partnering with NVIDIA represents a tremendous opportunity for the IT industry. The integration of Generative AI into the ServiceNow platform has the potential to revolutionize the operations of large and very large companies and open new horizons for improving productivity and efficiency. We are proud to be part of this innovative alliance, as a Premier ServiceNow Partner and to offer cutting-edge solutions for our customers on the ServiceNow platform,” says Adrian Herdan, Devhd CEO. 

How will generative AI impact the life of a company?  

Reshaping digital businesses 

The alliance is exploring a number of generative AI use cases to simplify and improve productivity across the enterprise by providing high accuracy and higher value in IT.  

This includes developing intelligent virtual assistants and agents to help quickly resolve a broad range of user questions and support requests with purpose-built AI chatbots that use large language models and focus on defined IT tasks.  

To simplify the user experience, enterprises can customize chatbots with proprietary data to create a central generative AI resource that stays on topic while resolving many different requests. 

These generative AI use cases are also applicable to customer service agents, allowing for case prioritization with greater accuracy, saving time and improving outcomes. Customer service teams can use generative AI for automatic issue resolution, knowledge-base article generation based on customer case summaries, and chat summarization for faster hand-off, resolution, and wrap-up. 

Employees can learn faster and easier  

In addition, generative AI can improve the employee experience by helping to identify growth opportunities. For example, delivering customized learning and development recommendations, like courses and mentors, based on natural language queries and information from an employee’s profile.  

More customers, lower costs 

According to a study by the Harvard Business Review, companies that incorporate artificial intelligence into sales and marketing processes have seen a 50% increase in the number of leads generated through campaigns, while simultaneously reducing the time spent on calls with customers by 60%-70% and reduced overhead costs associated with these activities by 40-60%. 

The success of AI is evident in companies around the world, but a number of challenges should not be neglected: 

  • AI implementation needs more specialists. 59% of companies believe that there is a severe deficit in this area, according to a study. 
  • A massive professional retraining process (re-skilling/up-skilling) will be necessary. According to the World Economic Forum, the impact of AI in the coming years will be significant: 85 million jobs will be replaced, but another 97 million jobs will emerge as a result of AI’s influence. 

“Following the phenomenon known as the Great Resignation, the Great Re-skill/Up-Skill will follow. This boom in the use of AI, particularly within the IT industry, will generate numerous jobs that can be categorized as “new software for a new age”, almost similar to the birth of mobile telephony or cloud computing. We should be prepared for this phenomenon”, explains Adrian Herdan. 

About Devhd 

Devhd, founded in 2016, is a pure-play ServiceNow professional services company, specializing in delivering custom, practical, and sustainable digital workflow solutions. Our key focus is on enterprise application development and integration, and we are proud to be the first Romanian company committed to delivering enterprise digital transformation through the ServiceNow platform.    

Devhd is a Premier ServiceNow Partner, we have successfully completed more than 120 ServiceNow projects and developed 40+ applications, all delivered on time and within budget. With offices in Romania and Germany and a team of over 20 employees, we are well-equipped to deliver first-class ServiceNow solutions. Our commitment to great results has earned us a 4.67/5 CSAT (Customer Satisfaction) from both local and international enterprises.    

As a ServiceNow Partner on all three modules – Resale, Consulting & Implementation, and Build – at Devhd, we cover the entire cycle of adopting the ServiceNow platform and its powerful capabilities. This means we offer end-to-end professional services including licensing, consulting, and implementation services, and building custom apps that are published on the ServiceNow store. If you want to learn more about our services, contact us at contact@dev-hd.com.  

Empowering digital transformation together 

At Devhd, we take pride in being a Premier ServiceNow Partner, supporting businesses in their digital transformation journey. ServiceNow, a powerful cloud-based platform, offers a comprehensive suite of services that streamline and automate processes, enhance collaboration, and drive efficiency across organizations. With its powerful capabilities, including IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Customer Service Management (CSM), and more, ServiceNow empowers enterprises to elevate their operations to new heights. Moreover, it seamlessly integrates with other business-critical tools, making it an essential part of any modern workplace.   

In Romania, Microsoft has established a strong presence, fostering innovation and driving digital advancement. As a long-standing Microsoft partner, Devhd has now the opportunity to collaborate with Account Executives in Romania to raise awareness about the immense power of the ServiceNow platform within the local market. Our shared goal is to provide enterprises based in Romania and international enterprises with a significant presence in the country, with a local ServiceNow boutique partner.  

As a ServiceNow Partner on all three modules – Resale, Consulting & Implementation, and Build – at Devhd, we cover the entire cycle of adopting the ServiceNow platform and its powerful capabilities. This means we offer end-to-end professional services including licensing, consulting, and implementation services, and building custom apps that are published on the ServiceNow store. 

Furthermore, we gratefully embraced Microsoft's commercial marketplace, to showcase our ServiceNow services, connect with a broader audience and strengthen our presence in the local market. 

Embracing Microsoft commercial marketplace  

Microsoft commercial marketplace is a vibrant platform that hosts a wide array of applications, solutions and services offered by Microsoft partners. By joining these marketplaces, Devhd gains visibility, extended reach, and access to potential customers seeking ServiceNow expertise.  

Partnering up with Microsoft Account Executives further enhances our reach and ability to provide tailored ServiceNow solutions to enterprises across Romania, solidifying our commitment to driving digital innovation in the region. 

Two examples of Devhd's services on the Microsoft commercial marketplace are: 

  • ServiceNow IT Service Management ITSM Suite is a comprehensive cloud-based IT service management solution that helps organizations to optimize their IT operations and improve service delivery. It offers a range of features, including incident management, problem management, change management, configuration management, and service catalog management. It also provides advanced reporting and analytics capabilities, enabling users to monitor their IT services and operations in real time and make data-driven decisions. 
  • ServiceNow IT Asset Management ITAM Suite is a comprehensive solution designed to help organizations efficiently track, manage, and optimize all their IT assets. With this powerful tool, IT teams can gain a single platform for asset management and complete visibility and control over their Cloud, Software, Hardware, and Enterprise Assets, from procurement to retirement. 

Concluding the Collaboration 

At Devhd, we are committed to providing first-class ServiceNow solutions to businesses in Romania. Through our strengthened collaboration with Microsoft, we've amplified our reach and impact within the local market.  We are excited about the opportunities ahead and look forward to helping enterprises enter their successful digital transformation journey with the power of ServiceNow and Microsoft's innovative technologies. 

About Devhd  

Devhd, founded in 2016, is a pure-play ServiceNow professional services company, specializing in delivering custom, practical, and sustainable digital workflow solutions. Our key focus is on enterprise application development and integration, and we are proud to be the first Romanian company committed to delivering enterprise digital transformation through the ServiceNow platform.  

Our team consists of over 20 certified consultants, including 2 Certified Technical Architects and our ServiceNow capabilities include IT Service Management (ITSM), IT Asset Management (ITAM), HR & Employee Experience, Integration & Automation. Together, we have successfully completed more than 120 ServiceNow projects and developed 40+ applications, all delivered on time and within budget. With offices in Romania and Germany, we are well-equipped to deliver first-class ServiceNow solutions. Our commitment to great results has earned us a 4.69/5 CSAT (Customer Satisfaction) from both local and international enterprises. If you want to learn more about our services, you can contact us at contact@dev-hd.com, or visit www.dev-hd.com

About ServiceNow 

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So, employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit www.servicenow.com. 

 

Devhd and Wrangu are pleased to announce a new partnership that brings enhanced services and expertise to our valued customers. The partnership combines Devhd’s deep knowledge of the ServiceNow platform with Wrangu's niche specialization and industry-leading knowledge of Integrated Risk, Security, and Data Privacy Management.

We are excited about the opportunities this partnership presents and we are confident that our combined strengths will deliver exceptional value to our customers. Together, Devhd and Wrangu are committed to driving innovation, delivering excellence, and helping organizations thrive in the digital era.

At Devhd, our mission has always been to provide exceptional services and solutions to our valued customers. Through this partnership, we are expanding our capabilities and broadening the range of solutions to better serve our customers.

 

About Wrangu

Wrangu is a proud Elite ServiceNow Partner that works with businesses to help them navigate the complexities of the data protection and privacy industry. They provide tailored-made software and solutions for Governance, Risk and Compliance (GRC), and Security Operations (SecOps) based on the ServiceNow platform.

 

About Devhd

Devhd | Premier ServiceNow Partner is a pure-play ServiceNow professional services company. Founded in 2016, we specialize in delivering custom, practical and sustainable digital workflow solutions, with a key focus on enterprise application development and integration. We are proud to be the first Romanian company to take on the challenge of delivering enterprise digital transformation through the ServiceNow Platform. Our ServiceNow capabilities include IT Service Management (ITSM), IT Operation Management (ITOM), IT Asset Management (ITAM), HR & Employee Experience, and Customer Service Management (CSM).

 

If you have any questions or would like to learn more about how our partnership can benefit you, feel free to reach out. We're here to help and we look forward to serving you with even greater capabilities.

#PartnershipAnnouncement #ServiceNowPartners #DigitalTransformation

True success lies not only in business achievements but also in making a positive impact on the communities we are part of. At Devhd, we are passionate about giving back and extending a helping hand to those in need, particularly focusing on children and the elderly.

"Giving back to those in need is a lifelong value we learned as children. Today, part of our mission is to make a meaningful difference in the lives of others." - Adrian Herdan,  Founder and CEO at Devhd | Premier ServiceNow Partners.

Mia's Children: A Home with Hope

In our ongoing journey of corporate social responsibility (CSR), partnering with Mia's Children, an extraordinary association in Romania was a privilege. Their mission is to rescue children and young people in need, providing them with a loving and nurturing home and environment. Their vision goes beyond mere shelter, aiming to educate and empower generations to become happy, healthy contributors to society—both physically and emotionally.  Their dedication is truly commendable.

It was an indescribable experience to have the opportunity to connect with the incredible children there. Witnessing their united big family of over 40 individuals was heart melting. These children, with their immense talent, gifts, and education, radiate a light that is simply captivating.

Recognizing the ongoing needs within this organization, Devhd joined forces to support their cause, even in a small way. We ensured that all children have access to safe drinking water by donating a filtered water dispenser. This simple contribution will improve their overall health and well-being. Additionally, the children received summer sports equipment for their physical activity, and joy. 

"I strongly believe that every child carries in his being a treasure. It is our duty to discover it, and through the force of love and the skill of the grinder to make it vibrate by stretching its wings in front of humanity. Every child raised by us is a living proof of the treasures found and harassed, given to society." says Mia Scarlat, the founder of Mia's Children, with an enourmous heart & ambition.

You are more than welcome to join this alliance of change. To learn more about Mia's Children and their inspiring work, please visit their website at www.mias-children.ro. Together, we can create a brighter future for these children.

Caring for Children and the Elderly

Significant changes in our society require a joint effort from businesses and the NGO sector. When we come together, combining our brainpower, heart, effort, and resources, the circle of good becomes even larger. At Devhd, we hold a deep sense of responsibility towards both children and the elderly, acknowledging their vulnerability and the importance of their well-being. We believe that every person, regardless of age, deserves access to basic necessities and the opportunity to feel loved and supported.

In the past year, we had the privilege of participating in other two community initiatives: "Incalta un Inger" and "Fondul Varstnicului." Through our partnership with Asociatia Dragoste Desculta, we contributed to the "Incalta un Inger" project. Witnessing the joy and gratitude on the faces of these children reminded us of the power of a simple act of kindness.

We also collaborated with Fundația Regală Margareta a României for the "Fondul Varstnicului" initiative, which focuses on supporting the elderly. Together, we provided care packages containing essential items such as food, personal hygiene products, and warm clothing for those in need. Witnessing the smiles and appreciation from the elderly was truly heartwarming.

To learn more about the organizations we partnered with, Asociatia Dragoste Desculta (www.dragostedesculta.ro) and Fundatia Regala Margareta a Romaniei (www.frmr.ro), and their work, please visit their websites. They are making a difference all year round and we encourage others to get involved and make a positive impact as well.

Community Involvement

Giving back is not a one-time effort but an ongoing commitment; corporate social responsibility is not merely a box to tick but a continuous journey. Whether it's providing basic necessities, education, or emotional support, by collaborating with organizations like Mia's Children, Asociatia Dragoste Desculta, and Fundația Regală Margareta a României, we aim to make a lasting and meaningful impact on the communities we are part of.

We deeply appreciate the chance to make a difference. It is through collective efforts, with other successful companies, NGOs, and volunteers, that we have the power to transform lives and contribute to a more equitable and compassionate world. Join us in Inspiring Change Together!

“No act of kindness, no matter how small, is ever wasted.” – Aesop

We are thrilled to announce that our founder, Adrian Herdan and Technical Lead, Bogdan Ionescu will be attending this years, ServiceNow Knowledge 23 conference in Las Vegas, Nevada, from May 14 to May 18, 2023. This is a huge opportunity for us to learn, discuss and share our knowledge with the very best in the industry, network with other ServiceNow enthusiasts, and showcase our innovative solutions for the ServiceNow platform.

ServiceNow Knowledge 23 is the largest gathering of ServiceNow customers, partners, experts, and developers in the world. It's the place where shared learning happens, connections are born, and new ideas come to life. With hundreds of content-packed sessions, inspirational keynotes, hands-on demos, and immersive experiences, attendees will seehow the ServiceNow platform makes it possible to transform their business.

As a Premier ServiceNow partner and leading Consulting and Implementation partner, we at Devhd are always looking for ways to stay up to date with the latest trends and best practices in the ServiceNow ecosystem. That's why we are excited to participate in the pre-conference training and CreatorCon events at Knowledge 23.  Pre-conference training will be a great way to accelerate our skills at Knowledge—lots of fun and learning in store - and finally it's all live at the event. This year we decided to takle Security Operations. Stay tuned for more!

CreatorCon is also on our list.  It is the ultimate event for anyone who wants to build apps on the ServiceNow platform. We will get step-by-step guidance on building low-code apps with little to no help from our experts. We may also have the chance to compete in the CreatorCon Hackathon, where we can showcase our creativity and problem-solving skills by building an app that solves a real-world challenge.

We are looking forward to attending Knowledge 23 and sharing our insights and experiences with you. We believe that this event will help us grow as a company and as individuals, and enable us to deliver better solutions for our clients. We hope to see you there!

If you want to learn more about ServiceNow Knowledge 23 and register for the event, visit https://knowledge.servicenow.com/events/k23/home

We are looking forward to meeting you at Knowledge 23 and sharing our insights and experiences with you. If you are interested in learning more about our services and products, or if you want to schedule a meeting with us during the event, please contact us at contact@dev-hd.com. We would love to hear from you!

2022 has been a memorable year for Devhd as we achieved significant milestones and accomplishments. We are a proud ServiceNow Technology, Services, and Sales Premier Partner, we expanded our footprint by opening a new office in Germany allowing us to better serve our clients and tap into new markets and our commitment to providing the highest quality service is reflected in our impressive customer satisfaction score of 4.95 out of 5.

Here’s to an even more successful 2023!

 

Devhd is proud to announce that it has been certified as a "Great Place to Work" by the Great Place to Work Institute, which is a reflection of our dedication to creating a work environment that prioritises positivity, inclusivity, and employee satisfaction. With an impressive score of 100% in areas such as equal opportunities and inclusion, employee recognition, supportive culture, and interesting and innovative projects, we are honoured to be acknowledged for our dedication to our team.

 

At Devhd, we understand that the key to our success as a company lies in the satisfaction and happiness of our employees. That's why we place a strong emphasis on fostering a positive and supportive work environment. From offering competitive compensation and benefits, to providing opportunities for professional development, we are dedicated to ensuring that our team members can thrive.

 

Obtaining the Great Place to Work® certification is a rigorous process that involves an in-depth evaluation of the company culture. Results are determined by the real-time reports of the employees, who are surveyed on various aspects of the work environment, including trust in leadership, fairness, camaraderie, and more. The survey results are then compared to those of other companies in the same industry. Only companies that meet the high standards set by the Great Place to Work Institute are awarded this certification. The survey respondents indicated that Devhd excels in areas such as equal opportunities and inclusion (100%), management genuinely seeks and responds to suggestions and ideas (100%), and people are encouraged to balance their work and personal life (93%). Our dedication to these core values is what sets us apart.

As a certified Great Place to Work®, we are able to attract and retain top talent, which in turn provides clients with the highest level of service and expertise. Our commitment to creating a positive and supportive work environment means that our employees are engaged, motivated, and invested in the success of our clients. Additionally, a focus on equal opportunities and inclusion, employee recognition, and a supportive culture builds a diverse and innovative team, that brings fresh perspectives and ideas to the table. Choosing Devhd as a partner means that clients can trust they are working with a team that is dedicated to their success and is committed to delivering the best possible results.

 

It's an honour to have received this certification and we will continue to strive to make Devhd an even better place to work. Our team members are the driving force behind our success, and we are grateful for their contributions. We look forward to continuing to grow together as a team, and to providing our clients with the highest level of service and expertise.

 

Great Place to Work® is an international research and consulting institute that supports companies in around 60 countries in developing their corporate and workplace culture. A culture focussed on trust and performance not only ensures motivation and loyalty from employees, it also strengthens the economic performance of a company. It makes a significant contribution to successfully managing change processes such as digital transformation or demographic change. Each year, Great Place to Work® grants certification to very good international, national, regional and sector-specific employers in recognition of their performance on the basis of anonymous employee surveys and the corporate culture analysis.

 

Building strong teams for better outcomes.

There are many creative ways to build team spirit and morale in the workplace and the most impactful one is organizing team building activities. They can help foster teamwork and improve communication and collaboration within a team.

A shared understanding is essential for effective collaboration; it provides a common foundation for the group to reference, enables accurate interpretation of situations and choices, helps people understand one another better, and greatly increases efficiency.

What are the key elements of a successful team building?  

As the saying goes, a change of scenery can do wonders for the mind and body. That is why Devhd team decided to take our team building to new heights - literally - by heading to the mountains for a unique and engaging experience.  

As the winter team building kicked off, we gathered to review the achievements and lessons learned from the past year. It was a valuable opportunity to reflect on the progress made in 2022 and to identify areas for improvement in the coming year. We were excited to share our accomplishments with each other and to learn from each other's experiences. It was the perfect time to set goals for the future and to discuss our strategies for achieving them.

At Devhd, we place a strong emphasis on both professional and personal growth. In this team-building exercise, we had the opportunity to learn from our friend Alex Aninosanu from Think Backwards through a live training session. We got to know each other better and learn how to work together more creatively and effectively. This day was a productive and inspiring start to our team building.  

"Devhd is one of my favorite clients! I feel so proud when I see a local entrepreneurial company that invests so much in the development of its team. Keep rocking and being awesome guys! This is one of the main reasons why you attract the best talent and bring so much value to your customers." Alex Aninosanu, trainer at Think Backwards.

It is important to find a balance between having a clear purpose and enjoying the experience. Therefore, we continued with a traditional dinner in the beautiful city of Brasov, Transylvania. This was designed to break the ice, come together as a team, and welcome our partners who joined the team building.  

The fun did not stop there. The next day, our team gathered for what they thought would be a typical Developer Showcase. Little did they know, we had a special surprise in store for them – the very first ServiceNow Hackathon in Romania!  

What is a hackathon you may wonder? A hackathon is an event in which teams come together to collaborate on and develop innovative ideas, often using a specific platform or technology. These events are a fantastic way to bring people together, encourage creativity, and provide team members with an opportunity to learn from each other and build new skills.  

First ServiceNow Hackathon in the World

A little bit of history: at Knowledge15, the ServiceNow annual conference, held in Las Vegas, in 2015, they launched the first edition of the CreatorCon Hackathon, an add-on event specifically designed for ServiceNow developers. About 1,250 of them dedicated 2 days to (learning about) creating applications on the ServiceNow platform. It was easy, it was fun and it was central to the founder’s vision.  

Fred Luddy founded ServiceNow in 2004 and this is what he had in mind about the Creators: “When I started ServiceNow,” he said, “my vision was to build a cloud-based platform that would enable regular people to create meaningful applications to route work through an enterprise.”  

So, I asked Adrian Herdan, Devhd founder: What inspired you to organize the first Hackathon in Romania?  

“Together with Florin Danis, my partner, we had a dream to build a ServiceNow community in Romania, as there was none when we first started to work on the Now Platform. We wanted to put Romania on the map through our dedication and hard work in this field. The first hackathon, the formation & the continuously growing Devhd team are key milestones in achieving this dream.”  

First ServiceNow Hackathon in Romania  

The team was prepared to present & demo new ServiceNow capabilities in a typical Developer Showcase. However, during a brainstorming session, our colleague Bogdan Ionescu challenged us with the idea of organizing a surprise Hackathon. The proposal sparked excitement and enthusiasm within the team, so we quickly rallied around the new plan. 

Getting back to our special day, instead of the Showcase, imagine waking up to the following plot twist: 

“100 years in the future, humanity will be able to explore other solar systems across the galaxy thanks to advanced technology. The World Space Center (WSC) is close to completing the first-generation ship for interstellar travel. To efficiently manage the operation of space travel, WSC has invited companies to pitch and demo ideas to solve operational problems. The winning company will receive the contract and be a part of the journey. Your start-up, which builds and implements digital workflows for enterprises, plans to take on this challenge and believes Service Management principles can be applied to create applications for managing space exploration operations in ServiceNow. As part one of the 4 teams tasked with ideating, building, and pitching a prototype app, you will work on a topic that will be part of the Space Service Management Application Suite (SSM).”   

Four teams were formed, each chose a name and challenge, and they built an app in ServiceNow:  

  • Space Cheese – supply chain management  
  • Space Rangers – training and certifications  
  • Sirius Explorers - star navigation  
  • Now Mercenaries - weapons and ammunition  

The Hackathon was a true exercise in teamwork and dedication. Everyone brought their A-game, brainstormed and coordinated to develop some fantastic projects that centered on space travel and resource management. Thoroughly watched and guided by Adrian Herdan, Alex Aninosanu and Titus Schoebel, our three judges, this activity created surprising learning opportunities and increased trust in our own judgment. We were able to leverage the powerful resources of the ServiceNow platform to bring our prototypes to life, and the results were nothing short of amazing.  

Throughout the day, we were constantly reminded of the value of togetherness and trust in the workplace. It was an intense day where we needed all the technical expertise, critical thinking and business knowledge we had. This was a reminder that when we all work together towards a common goal, success is sure to follow.  

What were the most innovative apps?  

The winners of the Hackathon - Space Rangers, created an automated training & certification program in the Now Platform. Utilizing the SkillFit wearable device, the system evaluated each crew member's skills and assigned custom training tailored to their abilities. The data was centralized for efficient knowledge transfer and analyzed through a predictive intelligence clustering tool to identify top skills for everyone. The system also featured an Idea Portal for feedback, a custom dashboard and pie chart for crew analysis, and a training application called Space Training. This was built with App Engine Studio and included data models, user interfaces, automated workflows & user role management for enhanced productivity, security, and access delegation. 

Coming up next, the Sirius Explorers team presented an innovative Space Event Management system which was sending a probe years ahead of light and analyzing the data received. Additionally, in case of a dangerous space event, all ships on that route were notified. This app stood out by integrating with the other apps built during the hackathon, offering location services for weaponry, training, and logistics. 

The star of their project was the successful implementation of the virtual agent chat bot using a Natural Language Understanding NLU Model, which enabled the bot to understand, process, and respond accordingly to the queries and requests of the user. The team made a live demo of the chatbot, where members of the audience could engage with the bot by asking questions and interacting with it. 

Other ServiceNow capabilities tackled by the teams when building their prototype apps were Hardware Asset Management, Service Catalog, Risk Assessment, Change Management, Event Management, Purchase Orders, Employee Center (custom widgets), Asset Management, Request Management - Order Guides, Custom Service Portal Widget, Knowledge Management and more. 

“If we ever actually have to build a Space Service Management module, Devhd | Premier ServiceNow Partner is now prepared,” said Adrian Herdan, our founder. 

We left the Hackathon feeling inspired and motivated, knowing that the ServiceNow platform will always be a playground for innovative and creative work. We are already looking forward to the next edition, knowing that with the right team and focus, the sky is the limit.  

The importance of working towards a common goal

The following day, we relaxed and went on a hike, putting our teamwork and problem-solving abilities to the test by escaping from four escape rooms. Later, we came together around a campfire, watching the world cup semi-final, singing and dancing, and creating cherished memories with our team. 

Our co-founder, Florin Danis, used an analogy, saying "if Devhd | Premier ServiceNow Partner - were a footbal team, we would compete in the major league" following the semi-finals.  

Overall, it was a truly special and engaging team building that brought the team closer together and reminded us of the importance of working towards a common goal. Together, we can achieve more than we could individually. And with the right tools and resources, our team will continue to make progress and improve performance.  

The beautiful surroundings, combined with the excitement of the first ServiceNow Hackathon in Romania and other team building activities, made for an unforgettable experience. We, as a team, are grateful for the chance to come together once more and we are looking ahead to a bright future. Who knows what fresh ideas we will come up with next time? One thing is certain: the future looks bright when you aim for the stars. 

Bucharest, Romania - October 4, 2022

Devhd today announced its advancement to a Premier Partner in the ServiceNow Partner Program. The company supports ServiceNow customers with practical and sustainable digital workflow solutions, with a key focus on enterprise application development and integration.

Devhd has joined the ServiceNow Partner Program in May 2022 in the Technology segment, and has since achieved the Registered, Specialist, and Premier ranks, having now also joined the Services segment.

A Premier ServiceNow Partner typically offers up to five ServiceNow products in more than one geographical region (ServiceNow evaluates partners using an assessment methodology based on breadth and depth, or the 4C’s – committed capacity, competency, customer success and capability, and their go-to-market maturity).

Devhd’s transition to the Premier segment recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Devhd’s level of ServiceNow investment.

The new ranking in the ServiceNow partners ecosystem will contribute to Devhd business boost both locally and on a regional scale by at least 20%. Devhd has a valid footprint in the automotive industry, now delivering high-end solutions to global enterprises involved in the research, development, and manufacturing of electronic, safety or other parts for automobiles.

“With ServiceNow just recently announcing their expansion of operations in the wider CEE Region (Czech Republic, Slovakia, Romania, Hungary, and Greece) via a new office in Poland, we are thrilled to have the opportunity to collaborate. We remain committed to investing in growing our practice and expertise across product lines”, said Devhd’s founder Adrian Herdan.

In 2021, Devhd had a total revenue of 675k EUR, and an EBITDA of 400k EUR. For 2022, Devhd’s expects 90% YoY growth to 1.1 mil. EUR.

100% of Devhd's revenues come from exports, the company adding to the impressive impact the IT&C industry has on Romania's total exports. As ANIS reports, about 2 out of 10 EUR exported by Romania through services provided on international markets come from IT services (source).

About Devhd

Founded in 2016, Devhd is the first Romanian company to take on the challenge of delivering tailored, practical, and sustainable digital workflow solutions through the ServiceNow platform.

Since then, the team has grown to over 20 certified ServiceNow professionals having 25 mainline certifications, including a Certified Technical Architect, delivering 100+ ServiceNow projects and 20+ applications on-time and on-budget.

The company has a 4.88 / 5 Customer Satisfaction score, as displayed on Devhd’s ServiceNow partner page. The score is based on official ServiceNow survey results and is equal to a rolling 365-day average score of customer responses received across completed engagement.

As part of the ServiceNow Partner Program, Devhd is committed to drive successful digital transformation journeys for customers using the Now Value methodology (Envision, Create, Validate, Champion).

This fall, Devhd has been selected to participate in the InnovX- BCR ScaleUp bootcamp alongside 15 other companies in the CEE region. InnovX helps companies with their go-to-market approach, and provides opportunities to grow through new networking, financing, and partnership horizons.

Devhd is also a member of ANIS, the Romanian National IT&C Association, contributing to the development and promotion of the the local tech industry.

About ServiceNow

ServiceNow is a leading global software platform for managing customer, technology, employee, and business operations through workflow and process automation, application development, and systems integration.

ServiceNow empowers companies to streamline operations, automate routine tasks, and improve general operational efficiency. With high versatility, flexibility, and data security capabilities, ServiceNow products and services can be customized to meet very specific business and process requirements to meet the dynamic market challenges companies face today.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

 

Press contact

Iulian Lupescu
Marketing Manager
iulian.lupescu@dev-hd.com
+40 722 361 489

Bucharest, Romania – August 8, 2022  

Devhd today announced it has joined the ServiceNow Partner Program to develop, validate, and distribute certified applications and integrations via the ServiceNow Store and reach close to 7,000 companies worldwide through the ServiceNow Platform®. Devhd will focus on building HR integrations and platform SOX compliance monitoring applications. The company’s partner profile can be found on the ServiceNow partner page.  

ServiceNow evaluates partners using an assessment methodology based on breadth and depth (4C’s – committed capacity, competency, customer success and capability) and their go-to-market maturity. The Specialist designation is awarded to partners who have highly specialised skills in a specific area in one or more ServiceNow products. 

With 25 mainline certifications, including a Certified Technical Architect, the designation reaffirms Devhd’s expertise in implementing digital workflow solutions and enterprise applications development.  

“With ServiceNow just recently announcing their expansion of operations in the wider CEE Region (Czech Republic, Slovakia, Romania, Hungary, and Greece) via a new office in Poland, we are thrilled to have the opportunity to collaborate. We remain committed to investing in growing our practice and expertise across product lines”, said Devhd’s founder Adrian Herdan. 

About Devhd 

Devhd is a Romanian-based, pure-play ServiceNow professional services company, specialized in delivering tailored, practical, and sustainable digital workflow solutions, with a key focus on enterprise application development and integration. 

Founded in 2016, Devhd was the first Romanian company to take on the challenge of delivering enterprise digital transformation solutions through the ServiceNow Platform®. Since then, the team has grown to over 20 certified ServiceNow professionals. 

With 80+ ServiceNow projects and 20+ applications completed on-time and on-budget, Devhd has maintained an 84 NPS score and positioned itself as a trusted collaborator and advisor for companies all around the world. 

As part of the ServiceNow Partner Program, Devhd is committed to drive successful digital transformation journeys for customers using the Now Value methodology (Envision, Create, Validate, Champion). 

To find out more about Devhd, have a look at the services section or get in touch. 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

Press contact 

Iulian Lupescu
Marketing Manager
iulian.lupescu@dev-hd.com
+40 722 361 489

We are happy to announce Devhd has renewed the company ISO certificates, more specifically SR EN ISO 9001:2015 and SRISO/CEI 27001:2018.

ISO certificates are issued by third-body parties and validate that companies follow the standards outlined by the International Organization for Standardization (ISO). ISO certificates need to be renewed every three years to stay valid.

Devhd’s certifications are issued by CertRom, a local Romanian certification body for management systems. The certifications validate that Devhd has implemented and maintains a management system in line with the requirements of SR EN ISO 9001:2015 and SRISO/CEI 27001:2018 for the following activities:

  • computer consultancy activities
  • computer programming activities
  • other software development and publishing activities
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ISO 9001:2015 certifies that all Devhd’s customers receive consistent quality services through a quality management system based on several principles including a strong customer-centric approach, innovative business and operational process methods and continual improvements, and a dedicated top management team.

ISO 27001:2018 certifies Devhd’s commitment to ensuring information asset security, including financial, employee or third-party, and intellectual property data.

Want to find out more about how we can help your organization optimize productivity, cost and resilience in IT service, business, and operations management?

Get in touch with us and start your digital transformation journey today!