Simplifying Processes: How ServiceNow and SAP SuccessFactors create a Single Employee Experience


March 28, 2025

Organizations increasingly depend on efficient systems and seamless processes to stay ahead in a world where technology powers progress. What was once considered optional is now essential for success. Many businesses, no matter the industry, rely on SAP SuccessFactors for efficient HR and talent management. But what happens when those HR processes and systems need to connect with others, such as IT or finance, to ensure a unified employee experience? 

With its strong integration capabilities, this is where ServiceNow comes into play. As a ServiceNow partner, Devhd is focused on helping companies get the most out of their digital tools. By integrating platforms like SAP SuccessFactors with ServiceNow, companies can simplify complex workflows and bring all processes into a single, powerful platform. 

Do You Use SAP for... 

  • Managing your employees' profiles, payroll, and performance evaluations? 

  • Streamlining your training programs or time-off management?  

If so, think about the power of combining these functionalities with ServiceNow. Imagine a single portal for employees—a gateway where all requests, approvals, and essential data, across HR, IT, and other departments, are seamlessly connected. That’s what ServiceNow makes possible with its robust integration framework. 

Whether it’s a simple request for information or a multi-departmental process like onboarding or offboarding, ServiceNow HR Service Delivery makes it easy for employees and HR professionals. Meet the expectations of today’s modern workforce by delivering integrated mobile-first employee services across HR, IT Facilities, Finance and Legal. Even more, use the ServiceNow Platform's built-in GenAI and Agentic AI to provide faster responses and increase productivity. 

Success Story: Streamlining HR and IT in Automotive 

One of our automotive clients—a leading supplier in the industry—faced challenges with siloed HR and IT systems, which led to delays in approving employee access requests and resolving internal queries. By integrating SAP SuccessFactors with ServiceNow, employees gained a central, user-friendly portal for all their needs. Whether it was checking HR records such as access to relevant Permission Groups along with the submitted request, submitting IT service requests, or updating personal information, everything became accessible through a single platform. 

The result? Faster response times, increased employee satisfaction, and improved collaboration across departments

Why choose ServiceNow on top of SAP SuccessFactors? 

💡 Unified experience: ServiceNow transforms disparate systems into a cohesive workflow. Employees no longer need to navigate multiple tools and platforms—ServiceNow’s integration creates a single entry point. 

💡 Ease of integration: Setting up ServiceNow with SAP SuccessFactors is straightforward. With plugins, APIs, and pre-configured setups, the integration process is quick, minimizing downtime and maximizing value. 

💡 Scalability and flexibility: ServiceNow isn’t just for HR—it bridges gaps across IT, facilities, finance, and more. This gives you the flexibility to adapt as your business evolves. 

💡 Data at your fingertips: ServiceNow’s integration ensures that all key employee data from SAP SuccessFactors is accessible to service teams, so they can provide better, faster support. 

Do you use other systems like Oracle, SCCM, or SAP? 

ServiceNow offers 429 integrations and Service Graph connectors developed in-house, along with 650 integrations & connectors designed and published by ServiceNow partners. These solutions make it easy to unify tools and workflows across your business. And for systems requiring tailored solutions, we at Devhd can work with you to build custom integrations or apps that address your specific needs. 

The Power of One Platform 

What’s the benefit of putting everything on one platform? It reduces complexity, saves time, and ensures consistency. With ServiceNow, companies can scale their operations while creating intuitive processes for employees. This means fewer headaches for service teams and more productive employees across all departments. 

Are you ready to bring it all together? 

Whether you're managing employee workflows, IT requests, or HR functions, bringing systems like SAP SuccessFactors into ServiceNow unlocks new levels of efficiency and employee satisfaction. 

📣 Discover how Devhd can make the most out of ServiceNow for your business. Reach out to us at contact@dev-hd.com—we’re here to help! 

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